We recently stayed at Baymont Inn & Suites Celebration on our trip to Florida. It started out quite pleasant. We were welcomed and completely satisfied with the room we were given. The room itself met our expectations. It was clean, neat, and tidy. However on our final days there, we became dissatisfied. We left for a bit and upon our return, we noticed our room had not been cleaned and refurnished with fresh towels. We called the hotel desk about 2 p.m. and asked to have our room cleaned and for fresh towels. We then left for sightseeing. When we returned late that evening, we were furnished with fresh towel, but we noticed that the bathroom had not been cleaned because a wash rag was still on the shower head from earlier that day. We also noticed while be packed our things that evening that we were missing a souvenir package. Since it was late, we decided to wait until morning to discuss this issue with management. The next morning, we shared shared these two issues with the front desk. We were told the manager was gone, but would be contacting us. Since we were flying out that morning, we left all the information along with our cell phone number to contact us. We were told that the manager would contact us. A few days have gone by, and I had not heard from the manager YET. I even sent an email and have not had any response. I am greatly disappointed with the customer service, and will never stay at this hotel again.
- Also Known As:
- Baymont Inn And Suites Celebration Hotel
- Baymont Inn And Suites Celebration Hotel Celebration
- Baymont Inn Kissimmee
- Baymont Inn Celebration
- Holiday Inn Maingate West
- Holiday Inn Maingate
- Reservation Options:
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