We are Marriott Platinum members and used extra upgrade points and paid $125.00 a night as well, to be stuck in a corner suite on the ground by the valet with a loud sign rumbling in the bedroom! I think her name was Pia...was rude and condescending upon check in. She would not give us a rollaway, when 5 people were listed on the reservation. My son had to sleep on the floor. The next day we insisted on one, and this employee was very helpful, and we had one in an hour! We asked to be put in a high floor, which our portfolio requests, if possible. She told us the hotel was full, as well as all in area, that we could maybe go to the JW downtown...let her know!! She could have cared less if we stayed or left! Normally, as a Marriott member, I have been treated like they were very happy and thankful for our loyalty and business. This is the first time that we have ever been treated so rudely and stuck in such an awful room! The hotel is a very nice hotel however. It is in a great location, with much to do in the area. The restaurant is lovely as well. Service was very nice the evening we ate there. Would highly recommend this hotel...just avoid the rudeness at check in... It sets the tone for the stay!
- Official Description (provided by the hotel):
- At this hotel you get to experience small town America. ... more less
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