We just returned from the Mona Lisa and I would recommend this hotel to anyone visiting Disney. We stayed in a two bedroom and the rooms are extremely spacious with two huge bathrooms. The suite came with a contemporary style kitchen, which was very convenient, though I would have to say it is not as well stocked as some. I would recommend to the management that they stock it better with things like a drying rack/sponges/dish towels or a few more pots and pans. The beds were comfortable and we found the hotel to be very quiet and had no issues with parking. The suites no longer have in-suite laundry like we had been led to believe, however there are complementary laundry facilities in one of the buildings, not the most convenient, but at least they are there. The only issue was that both times that I used the laundry the supplies were either non-existent or extremely depleted - I had to scrounge both times for the dregs of the detergent left in the bottle and there were no dryer sheets either time, if I am paying for this in the “fee” supplies should be available. I also had issues with the dryer shutting off before the clothes were dry and so did others that came to pick up their laundry - having to sit there and wait for my laundry to dry for a second cycle was not the way I wanted to spend my holidays, cycle times are short for both. There are 4 dryers and 3 washing machines and considering we went when it was not busy it was not too much of an issues, but I am sure that at busy times it would be. The empty closest space in the suite left by the now missing washer/dryer could conveniently house some cleaning supplies - we had two kids and did make breakfast every day and since the room was not vacuumed by the cleaning staff during the week, I would like to have had that available as well as a broom/dust pan etc. for quick clean ups. There is a resort fee, which we were aware of, but we did not use the shuttle service that is included in this fee, so I can't comment on how well it works. The shuttle does not run at convenient times for someone on West Coast time (runs in the morning till 10:15 am, which is 7:15 our time - trying to getting two young kids up, bathed, fed and out the door to the lobby by that time is not an easy feat on vacation - I would hope management will take this into consideration in the future and extend the pickup time by an hour at least (if not two) - it seems the rest of Orlando caters to all time zones as most of the malls etc are open till 11 pm). The breakfast is fine, we only used it twice in our 8-day stay, we used our kitchen mainly - the breakfast provided is fairly basic with various pastries. The pool in the hotel is wonderful, very kid and adult friendly and clean. The staff always seemed very friendly and accommodating, though I can't say the front desk staff was overly impressive - it was more the behind the scene staff that were wonderful. The location of the hotel is ideal, really close to Disney and close to essentials (namely Starbucks for us), Publix market, Walgreens and various fast food type restaurants (IHOP, Chili's, McDonald's etc). I didn't find the food in Orlando and the vicinities all that appealing, I guess Disney sets the standards low to begin with - yuck - I would say pack your own lunch rather than eating at any of the parks, the food is disgusting and overpriced!).
I would recommend this hotel, especially considering the price you get it for (even with the additional fee tagged on). Hopefully the upkeep will remain good, though it does seem that things are not getting replaced or repaired as they get damaged, so if that doesn't change, I can see that this may not be such a value in a few years (we didn't use the sofa bed, but the zipper was broken and the cushions were loose as a consequence, the toilet paper holder was damaged in one of the bathrooms and should have been an easy fix, the clock radio wire malfunctioned and would short out the clock if it was moved, the lock on the bathroom door wouldn't lock and the patio door was the same - we were on the 5th floor so not a problem for us). Regardless of the minor issues, this is a great hotel for families and we liked it better than the Orlando Sheraton Vistana that we stayed at 2 years ago.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.