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“What an experience” 5 of 5 stars
Review of Melia Orlando Suite Hotel at Celebration

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Melia Orlando Suite Hotel at Celebration
4.0 of 5 Hotel   |   225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)   |  
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Hotel amenities
Ranked #2 of 6 Hotels in Celebration
1 review
3 helpful votes 3 helpful votes
“What an experience”
5 of 5 stars Reviewed December 23, 2013

We have had such an amazing experience here. The rooms are amazing; and oh my gosh the staff makes this place. From the amazing food to the free van to some of the shops.....totally worth the stay. Did I mention the staff; I wish I could take this place wherever I vacay.

Stayed December 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,045 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Celebration
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 16, 2013

The rooms are beautiful and the service is outstanding. The pool area is wonderful and the bar employees are very friendly. Room service was good. The bed was comfortable and the bathroom was spa like~!!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 14, 2013

This is my first time to stay at the Hotel, Though I have stayed in some great Melia hotels. This hotel is Melia only in name.

The primary reason for booking was the great location between Celebration and Disney.

At reception, I was charged a compulsory $15 resort fee for services I did not want. No prior notice. This is fairly dishonest. Compulsory hotel levied fees should be included in the rate, or at the very least advised in advance not at check in.

The hotel has very bizarre decor, a real mix of good quality and terrible quality, modern and traditional. A real jumble.

The room was not clean.

Bottom line for me, we had 2 young children and the room was full of dangers for young children.
Kids beds are very high.
All the chest of drawers have sharp metal handles that stick out.
The beds have sharp wooden edges that stick out 8" from the bed.
The distance between the chest of drawers and the bed is narrow.

I was pretty surprised that the Family Suite was so child unfriendly.

Not advisable for families with young children, there are sharp edges everywhere.

We could put up with it for one night, had this been a longer trip we would have checked out.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, December 16, 2013
Dear StevieG,
Thank you for taking the time to review your recent stay with us. I am sorry your experience was anything less than excellent. I want to assure you, the concerns you have raised are currently being investigated by our Housekeeping and Engineering departments. We have attempted to make our resort fee as visible as possible to our guests before booking, but I can understand your frustration when this was not what you were expecting. I do hope you enjoyed your time in Orlando, and I wish you safe travels. Please feel free to contact me directly, should you decide to return to Orlando.

All the best,
Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Celebration
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2013

Let's just say, when you see the website of how nice the rooms are and how low the price is you would think its to good to be true! Meliá offers the best services and rooms for a great rate! Gotta go!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, December 16, 2013
Dear Precious C,
Thank you for your recent review of our property. We hope you enjoyed your visit as much as we enjoyed having you! From the tapas in Fuego Restaurant to the live entertainers throughout the week, you know you'll always have a home to come back to here in Orlando.

Best Regards,
Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2013

Excelent Hotel and Facilities, but need to improve the cleanliness. Located in a beautiful place and close to the Disney Parks. Staff very attentive during all days, except on request of the crib I had to ask three times.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 6, 2013 via mobile

The room huge .... Fridge amazing ,terrace ,big sofa ,dinning table .... All room very clean ,the best service is the free transport to supermarket or some where around the area.Also u have private taxi the name platinum ... Verry fare on price no problem for longs traffics ,still the same price .... Reception amazing and great ... The room service fast ... I will stay next time ... YES ...

Stayed December 2013, traveled solo
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, December 10, 2013
Dear ivan-chaser,

Thank you for your review of your recent stay with us. Among your many options here in Orlando, we are thrilled that you would choose us. I am pleased to hear our all-suite property was suitable accommodations for your family. We pride ourselves on our service excellence and cleanliness, and I am glad that we have hit the mark. We look forward to your next visit to see us!

All the best,
Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PR
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 6, 2013

Excellent hotel facilities. Super clean. Very spacious and luxury suite of 2 rooms. The kitchen has granite counter tops. Good breakfast. The shuttle bus is excellent for going to Disney's and Universal theme parks. Very good and nice are the staff. The parking is free. The location is excellent. The beds are the best quality for a good sleeping; very comfortable. Definite would stay again and recommend it.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Address: 225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Celebration
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite

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