Having just returned from a 2 week stay at the Melia, our first night didn't go according to plan. Along with my wife and 2 teenage daughters 17 and 15, we were put into a room with a disabled bathroom just of the bedroom. My daughters had a sofa bed, which was appalling. You couldn't just see the springs in the mattress, you could count them. After the first night my daughters were in so much discomfort that I decided to ask for a new mattress. Before I got that far, my youngest daughter had a shower on the first morning, and we ended up with a flooded bathroom with water running into the bedroom. With the bathroom set up for a disabled person, the shower just had a curtain, with very little drainage or floor gradient to allow water to run away. The bathroom was flooded after 2 minutes and we had to use our own towels to stem the flow of water. A telephone call to reception was met with a response of "maintenance don't start for another 15 minutes" After complaining about the lack of assistance to dry the bathroom floor and bedroom carpet we were offered another room, which overlooked the car park, however the sofa bed was just as bad. Refusing this room ended with my wife and I arguing our points with the reception staff and manager before they decided to upgrade us to a 2 bedroom suite. This room was excellent and couldn't be faulted. The pool area was very clean and couldn't be faulted. Live music at the weekends was also excellent. Paul in the bar was a star and very customer focussed. Certain reception staff could learn from him. Ken and Hector the courtesy bus drivers were also excellent. Celebration is a beautiful town and well worth a visit. After getting over the initial disappointment, we had a great holiday, however the jury is out on whether we would return to the Melia.
- Official Description (provided by the hotel):
- Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more less
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite