My wife and I shared a 2 bedroom suite with my 9 year old niece and my parents during a trip to Disney World.
The hotel is beautiful, inside and out. The hallways, public areas, lobby, rooms, and pool area are clean, ultra-modern, and just generally beautiful. It really goes against the typical "hotel" look and feel, and looks more like an upscale apartment or condo building. The location is perfect, just a few minutes from Disney and close to Kissimmee's endless stores and restaurants.
The only thing I wasn't 100% satisfied with was the service, and even then, my complaints are relatively minor. The hotel layout is pretty confusing - it's broken into several buildings and everything looks the same. I got lost once or twice, and on one occasion, upon asking a maintenance worker where the lobby was, he seemed shocked and asked "You don't know where the lobby is?!" Not a big deal, but it struck me as a little rude. Also, my mom is a travel agent and booked us through a special rate, which I assume has something to do with the next issue. The "complementary" breakfast requires vouchers, which we never received. So we were stopped at the breakfast buffet, asked to check with the front desk about vouchers, and told we didn't have them on our reservation. I'd just be careful about counting on having free breakfast, we did, and ended up paying for breakfast every day.
I really did like this hotel, I just felt a little less than welcome. I would, however, stay here again.
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite