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“Hip!Hip! for laundry facilities” 4 of 5 stars
Review of Melia Orlando Suite Hotel at Celebration

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Melia Orlando Suite Hotel at Celebration
4.0 of 5 Hotel   |   225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)   |  
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Hotel amenities
Ranked #1 of 6 Hotels in Celebration
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hip!Hip! for laundry facilities”
4 of 5 stars Reviewed June 15, 2013

Best feature for me was free washer/dryer in the landry room. Only had to pay $1.25 for soap. Room was clean. Housekeeping changed towels, made the bed, tidied up a bit. Did not change sheets. Maintenance responded quickly to fix light bulbs, stuck dresser drawers, running toilet. Bed was very comfortable. Free breakfast was inferior - coffee, juice, tasteless breads and pastries, cereal, some fruit. Restaurant food was a little better, but not much. Shuttle service to Disney, Universal and SeaWorld ran basically on time, but some anxiety was created by only one bus being scheduled back to the hotel at the end of the day. It took an hour to get to Universal and about half an hour to Disney. Pool was very nice.

Room Tip: We had a 1 bedroom first floor facing parking lot, which was quite adequate because we were only in...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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Norfolk, Virginia
Senior Contributor
27 reviews 27 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 9, 2013

We selected the Melia because of the location (proximity to WDW), price and the availability of a two bedroom suite. The location was great. Located just off of I-4 and about 5 minutes from WDW and 20 minutes from Universal. Price was good...we spent a while comparing prices and we were able to reserve a two bedroom suite with a nice kitchenette for about the same price as two hotel rooms elsewhere. Now to the rooms...they need some work. The carpet was stained and the carpet installation was poor (seams coming apart). The beds were comfortable and the living area was decent. The kitchenette was nice with a good size refrigerator. The bathrooms needed a good cleaning. There was a good amount of mold in the grout and the water pressure in one of the bathrooms was so poor it would not wash the shampoo out of your hair. Housekeeping was not provided one day and we had to call to get towels. The hotel itself was nice looking and the best part was the pool area. I wish they could spend some time cleaning the rooms and fixing them up. The Melia was ok, but I do not think I could stay there again.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus G, Front Office Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, June 21, 2013
We appreciate your concerns, your comments and passion in achieving the most perfect stays in the hotels and resorts you choose. I can guarantee you your comments are an intrical part of our training program here at the Meliá, our housekeeping and engineering teams have modified their preventative maintenance program to ensure a comfortable stay for every guest that pass through our doors, whether you’re here for 1 night or 14 nights.

I am so confident in all the efforts of the team members here at the Melia that I stand by their passion and drive to make every guest stay a positive one, please I encourage you try us again and if you find yourself in the Orlando area again…contact me and we will prepare a journey for you that I promise you you’ll enjoy.


Marcus R. Gonzalez
Front Desk Manager
Meliá Orlando Suite Hotel at Celebration
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Pittsburg, California
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 7, 2013

We stayed at the Melia Orlando Celebration Resort the end of April/first of May 2013. The hotel was very clean, smelled good and looked fairly new. We had a patio room with a great view of the pool. The pool was awesome. The hotel was located close to all Disney World amenities. The breakfast was good and the staff was great. I was very pleasantly surprised. I would stay again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blairsville, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

We were treated like family at your beautiful hotel. The room was very clean and the pool area was a paradise of its own. Thankyou to everyone who had a part in making our stay a wonderful memory! Joy Nywening

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 6, 2013

First the hotel hotel is very clean, staff real friendly and the rooms extremely nice.I wasn't able to check in until 4:45 room wasn't ready. They had no covered walk ways , raining so you will get wet. Also our door didn't self lock so it was unlocked while we were gone, the maintenance had to use my key card to lock it. Never seen this before. The amenties are a little misleading, the fitness center is not even located on the property it's across the street in the hospital. Watch the shuttle service times to the parks they only return late in the day. The free breakfest they offer consist of bagels, toast, cereal, fruit or danish. Also there is a $15 a day resort fee which is standard for orlando but wasn't notified of this until check in.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus G, Front Office Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, June 13, 2013
Thank you so much for choosing the Meliá Orlando Hotel as your destination while here in Florida, we pride ourselves in providing a comfortable atmosphere with exquisite service, we have become quite the destination and when facing various sold out dates it can be challenging to have the room ready on time. I am happy to hear that our engineering team was able to resolve the door lock challenge and are upgrading our current system, our shuttle service does fluctuate during the year to better accommodate our families, during your next stay we may be able to offer you some helpful alternatives that may work out better for you.

Summer time showers absolutely did hit much earlier than normal this year! we do offer the use of an umbrella to get you from the front desk area to your building during these times and if you are coming from your room just give us a call and we will meet you there… The state of the art gym facility we utilize is located just a hop, skip and a jump from our property and if you are an on the go person like myself and need to get there fast (before the kids wake up) we do have or own driver on stand by that can get you there. Our continental breakfast is included in the room pricing which is a nice plus and we are looking into some changes however if you are looking for a full breakfast with all the trimmings then you’ll need to visit our Galerie restaurant on the second floor where our Food & Beverage team will floor you with great service and an amazing menu you’ll get a four star breakfast at 2 star prices.

We will see you on your next Journey,

Marcus R. Gonzalez
Front Desk Manager

Meliá Orlando Suite Hotel at Celebration
Marcus.Gonzalez@melia.com
225 Celebration Place
Celebration, Florida, 34747, United States
www.meliaorlando.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 4, 2013

Melia is out of question one of the best hotels in the area but need few improvements.
Customers service is the strongest part of property. Everyone - from the reception to the cleaning service is very sweet and polite.
Rooms are big and sunny. In the kitchen you can cook full dinner for at least 4 people.
The swimming pool is big and clean. I like a lot the area because is very peaceful.
Even screaming kids not bother that much - I guess the hotel has a special system to remove the noise :-)).
It is a family oriented hotel but in the same it is a good place for adults without kids.
The hotel is very clean and elegant.

I find kind of strange the fact the gym facility is located in the hospital - half mile away from the hotel. I'm a little spoiled because my gym in New Yokr is in the building but well.. some people drive to work out.
I think the hotel really missing sauna and jacuzzi.
About the free breakfast .. It is not secret most free things are not worth much.
It is stricte continental breakfast - if you don't eat corn syrup you will eat somewhere else..
I enjoy Melia a lot. It is great place for vacation but the breakfast is joke.
You can order regular breakfast in the restaurant upstairs but you have to spent at least $50 for couple for small regular breakfast. That's alright with me but I know few of my clients would get very upset.
In the area is several nice restaurants. The hotel provide the list of few restaurants but rather stay away from them. Specially the Kobo Sushi Place is bad..very bad (overpriced chinese food ) but if you like a good steak - Logan Steak House is just mile away and it is absolutely fantastic place to eat.

I like the place. I would recommend for business travelers, adults or family with older kids.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus G, Front Office Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, June 15, 2013
I am happy to hear that you feel that our customer focus is top notch! One of the many things we pride ourselves on is customer service, our gym facility is located up the road from the hotel, we have added a driver that can get you there in luxury if you’re on vacation or in a flash if you need to get a quick workout in before a meeting. Our zero depth pool area is an amazing engineering marvel and next time you stay with us please take advantage of the Jacuzzi located in the middle, it will work out those kinks a put a spring in your step. Our continental breakfast that is included is a great plus and we are considering some enhancements so stay tuned. Local dining is definitely a plus we are surrounded by over 20 local restaurants from a bar atmosphere to fine dining so there will always be an option even for the pickiest of eaters.

See you on your next journey,

Marcus R. Gonzalez
Front Desk Manager

Meliá Orlando Suite Hotel at Celebration
Marcus.Gonzalez@melia.com
225 Celebration Place
Celebration, Florida, 34747, United States
www.meliaorlando.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2013

We had a pleasant stay at this hotel while visiting Disney. Room was clean and big and looked exactly like the pictures. The pool area was nice. The front desk staff was helpful in showing me what they offered and what was in the area to make our stay more convenient. No real problems at all with our stay. Having said that, some minor things (that didn't ruin our stay) that I would like to see improved.

1. The resort fee is ridiculous. $15/day added on, but it still ended up being priced comparable to other hotels in the area and actually cheaper than most others that offered full kitchens. Luckily I did my research on this ahead of time so I wasn't taken off guard. Just include it in the rate. Besides, it paid for things that were not convenient or where most hotels already have included. Spa and fitness access (not on property). Shuttle to Epcot at limited times (had my own car) Newspaper. In room coffee and tea. Pool towel service. Etc. Doesn't really add a lot of value.

2. Limited kitchen supplies. I'm not asking for a fully stocked kitchen, but one more small frying pan and one mixing bowl would have gone a long way. Whipping up scrambled eggs in a juice glass is a neat trick.

3. Wi-fi. Didn't want it or need it. Good thing. It was useless.

4. Some of the grout in the master shower seemed a little dingy.

5. Housekeeping. I didn't need this service either. Only stayed 2 days so we had all we needed for that time. Had the do not disturb sign on the door the entire time. I did notice though that all they would have done was empty trash it seems, because on the hotel channel on the TV it talked about an extra charge for "traditional full turn down service". Again, every other hotel offers that as a basic service. I'm not sure why Melia doesn't. And I don't blame anyone for complaining about this when every other hotel I have stayed in over my 40 years has this as a basic service and that's what people expect as part of their stay.

So overall, we had a nice stay here. They just seem to nickle and dime you on fees for services you would never use, are inconvenient or what are usually included in the published room rate at other hotels. I can see how some people can be caught off guard if they take some services as a given and don't do more detailed research.

Hope this helps everyone.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus G, Front Office Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, June 21, 2013
Thank you for all your helpful comments,

The hotel's resort fee is an additional charge and does offer many benefits that if purchased separately could be quite costly for anyone, an example of this is that a taxi to a Disney park can run over $20 per day (one way) and to rent a car for the week would be even more, if you do a price comparison on this fee you will notice other properties in this area charge more for similar services and in most instances don't include a continental breakfast, In the future we are looking at adding in even more value into this program so you will definitely see & feel the benefits where it counts... In your pocket book.

The Housekeeping service for a time consisted in a mini-service however we have seen the value in extending all guests a daily clean and will change out your towels and sheets on every 3rd day however if you request it earlier we will accommodate this request for no additional charge.

Our Engineering Director in unison with our Housekeeping Director have implemented an amazing preventative maintence program, this will ensure that you experience clean, comfortable quality of living only matched by what you have at home. If during your stay you need an extra pot or pan please pick up your phone and ask and our award winning staff members will do their best to fulfill your every need.

Our Wi -Fi service has recently been enhanced with greater band with which allows for greater speed for reading and sending emails however if downloading movies or watching television on a mobile device you may still experience minor wait times

I love to hear all your comments on our facility and you will notice some things have changed based on your comments thank you again and remember...You are the Journey!!

See you on your next journey,



Marcus R. Gonzalez
Front Desk Manager

Meliá Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Address: 225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Celebration
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
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Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite

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