I am currently staying at this hotel and I wish I had not booked on Hotels.com so that I could check out and leave. I am here on business for 4 nights - from the moment we arrived, the service has been terrible. There was no Bell to greet us, the staff were unfriendly and uncooperative ("you have boxes at the front desk, YOU can come and pick them up anytime"). I am a big tipper and truly appreciate good service. No such thing here.
The "Free Wifi" might as well be called "No Wifi" as it never works - I could not even download ONE email.
We placed an order for room service which still has not arrived.
I called to ask if the staff could please help to organize a local same day courier to bring fedex boxes to the convention center (the boxes were delivered to the hotel after I left for the convention). The staff refused to help me, so I organized my own courier. The courier rushed the 'boxes' over, only to find that, upon arrival, they were not the boxes I had clearly requested, rather two small envelopes. Now the manager is refusing to take my calls and I am stuck without my boxes. And I am getting the run around from their front desk staff.
Not only will I NEVER stay here again (we vacation at least twice a year in Orlando as a family, plus frequent business trips), I do not recommend this hotel if you need wifi, or decent service.
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite