Stayed here in a two bedroom suite for 2 nights on the way back to the UK.
Initial contact with the check in staff was not very helpful, but a member of the reception staff eventually helped us with our bags and showed us our room. I would have expected a Hotel of this standard to have staff on hand to assist with bags....we had 6 bags between 2 of us and would have struggled to transport them all without help.
Basic breakfast was included but the breakfast area was far too busy to get a seat. We opted for the take out version which we collected from the breakfasting area. When we got back to our room we opened it and basic certainly described the contents.....we did not even bother the next morning.
The actual suite was to a high standard with plenty of room . It seemed to be well cleaned and maintained.
We left a sweater in a wardrobe when we checked out. We we realised what we had done and returned to search for it a very helpful member of the house keeping staff helped us retrieve it.
All in all a pretty good standard with a helpful member of staff making it a bit less of a faceless chain.
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite