My wife and I were excited about staying here. Our first impression with guest services were great. Our room was nice with a full kitchen, loved the decor. The beds could be a bit more comfortable but they were fine after a day of walking at a park. Value was good for the money, and located right outside the door step of the Disney Parks. Our issue was with checking out and the young lady who took care of me. I wont get into it too much but the young lady who checked me out of the hotel was totally unprofesional and really needed training. Not in check out process but in the way she addressed me and basically insuting me to my face and thinking it was funny. I left as quickly as possible and when I got home I contacted there corporate office. I got one email back stating that they cant believe she behaved in such a matter and would look into it, so they basically called me a liar. I then contacted there main office overseas and I'm still waiting on a reply two weeks later. If this is the way they treat there guest then we will be looking elsewhere to stay. Considering we go to Orlando once or twice a month they will miss out on our business. Apparently they don't realize how many choices one has in Orlando.
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite