Our room was nice and clean! It had updated decor. The pool area is pretty! The location is perfect, not too far from outlet mall shopping and Disney. If you want a place to walk around and eat bedides the hotel we went to downtown Celebration. The restaurant in the hotel had amazing food too. My favorite was the fresh mahi mahi at lunch. It was so fresh tasting! They also had the most amazing chocolate cake for dessert too!

I stayed here with my family Christmas week because we were doing Disney (which was our first mistake..worst time ever to be there!!!) The hotel is drab looking nothing at all festive almost hospital like.. I read all the reviews before booking and thought "these complaints are menial"..we had a 2 bedroom suite that was barely cleaned..I called the front desk to ask why it hadnt been cleaned while we were out all day (theres a $15 fee for this)..Also, internet is a joke..slow and unable to connect all the time...The one nice day we had the pool heater was broken and it was wayyy to cold for the kids to go in.. If you planning on doing Disney and like me prefer to stay in a nice hotel: 1. NEVER go Christmas week and 2. Stay at a Disney resort off season when the prices are comparable to other off site resorts. No festivites for Christmas or New Years Eve..Breakfast was a joke....LIVE AND LEARN..........

when in Orlando (which is a lot) for business I often stay in this hotel. Last year it was taken over by the Melia hotel chain . Melia is all over Europe,mostly Spain...Upgrades to the service staff here has made this hotel an even better value.. a new guest experience manager (,David,) and front desk manager (Marcus) give guests someone to go to for issues with reservations ,room assignments etc, as well as the usual questions concerning the local area.. In my travels I find that finding someone who really works to resolve an issue quickly or help with your concerns is sometimes a challenge .
when I reported the phone not working someone came up with a new one right away and when an upcoming reservation was not entered properly it was corrected without the usual fuss
this all suite hotel offers what is really a urban apt .. kitchen,, living room and large bedroom the ten foot ceilings make the rooms seem larger than they really are.. tip..ask for one of the newly renovated suites.

Breakfast buffet was a zoo. Quality of food poor. Room was okay although the party we were traveling with did not have their room made up after their first day and their phone was not functioning. And they have the worst, most uncomfortable pillows I've every tried to sleep on. There are better choices in the area.