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“5 Day Stay at Melia Orlando” 4 of 5 stars
Review of Melia Orlando Suite Hotel at Celebration

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Melia Orlando Suite Hotel at Celebration
4.0 of 5 Hotel   |   225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)   |  
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up to -15% MeliáRewards
Ranked #2 of 6 Hotels in Celebration
Brisbane
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“5 Day Stay at Melia Orlando”
4 of 5 stars Reviewed January 12, 2013

5 night stay from the 28th December, 2012. Staff at desk very friendly, thanks to Melissa, Josh & Rob. Was able to get car to the local grocery store. Room was large and kitchen Ok for quick meals. (Who wants to cook too much when on holidays) The use of the laundry was great as we were travelling for 3 weeks so left with all clean clothes for the next adventure back in Las Vegas, Los Angeles and back home to Australia. Had a nice meal the first night at restaurant. Breakfast was OK for a continental style only the girl guarding the "door" lacked in customer service and manners. She took a dislike to certain people so going for breakfast every morning was not pleasant (never encountered such a person before in our travels). Even trying to take breakfast to our room to avoid her was a challenge. House keeping changed on the last two days of our stay. The first time, no water, no bins emptied, no coffee for machine to name a few, but we managed. Second time, bed not made, no toilet paper, no dishwasher powder. When I saw female cleaner in hallway to get toilet paper she did not speak English so was a challenge to communicate :-)
The Melia does not CLEAN your room. Only a quick once over unless you pay more. After 5 days and only 2 of us there the floors, bathroom, kitchen needed a clean. There are not tea towels or clothes to clean anything up your self in the kitchen. When we did purchase a dish cloth to clean up, it was thrown out.. Our stay was pleasant. Our expectation were not high. As we did not have a car for transport, I would probably stay somewhere more central if I came back. Melia only took us to the Publix grocery store or shuttles to Disneyworld/Universal.

Room Tip: Stayed on the ground floor. Was OK. Follow tripadvisor so knew what to expect, so no real suprises...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, January 19, 2013
Dear MMonty007,

Thank you for staying with us here at the Melia Orlando and thank you for your review. It was great to hear that you enjoyed your stay with us and we appreciate your feedback. Thank you as well for highlighting the service provided by our front staff. It is extremely rewarding to the team to see these comments and we all appreciate them very much. I also want to address, and apologize, for your experience with our lobby attendant during our breakfast hours. We understand that this is not acceptable behavior from our team members and we assure you that we will be sharing your comments and addressing this issue with the team, to avoid any further inconveniences to our guests. Again, thank you for your comments and we hope to see you again soon!

Best regards,

David Gines
Guest Experience Manager,
Melia Orlando Suite Hotel at Celebration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,170 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
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English first
Sacramento, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2013

We arrived on Sunday around 2PM. They were very accommodating in trying to check us in early. Check in time is 4PM. We were exhausted from our overnight flight and was appreciative in being able to check in early. However, once we settled in and unpacked we discovered that the towels that was provided were dirty, the sliding door lock did not work and the light fixture in the living room was out. They had offered to move us before we discovered this due to a room mix-up. In hindsight maybe we should have packed up our stuff and take their offer to move to another room. Despite all of that, the suite was comfortable and the beds were clean. The staff at Melia are wonderful and friendly. We needed to go grocery shopping and Josh was able to drive us with their company car. A service they offer for their customers. He also offered to bring our case of water to our room, which was great client service. Alejandro drove us to the town of Celebration and picked us up. He was very informative and accommodating. Overall the staff was great and they would be one of the reason that I would actually consider staying there again. My only real complaint is that housekeeping did not clean the bathroom floor other than that it was a nice home away from home place to stay. We stayed there for 7 nights.

Room Tip: Ask for a pool view.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 3, 2013

We stayed here with our family of four. We had a one bedroom suite, the general presentation and layout of the suite was great. The pool area was lovely. It's a very pretty hotel. The shuttle transfers were very reliable, a good hotel if you want to stay away from the "busyness" of the Disney hotels.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, January 15, 2013
Dear lizkelly49,

Thank you for posting your review! We appreciate your great comments about our rooms and pool! Please feel free to contact me directly if you have any further comments you would like to share. Thank you again for staying with us, see you soon!!

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chagrin falls
Top Contributor
238 reviews 238 reviews
40 hotel reviews
Reviews in 100 cities Reviews in 100 cities
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

We stayed in a 2 bed/2 bath suite (I king, 2 Dlbs). Very spacious. Modern & sleek. Comfy beds. Nice pool area. We liked close proximity to Celebration (one of prettiest cities in USA according to Forbes magazine).

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, January 15, 2013
Dear islandjule,

Thank you for your review, we appreciate your comments! We hope to see you back soon, thank you for staying with us!!

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 1, 2013

We came to the Melia for a soccer tournament so the hotel was fully booked. The lady who checked us in wasn't very friendly. We asked a question and when she thought we were wrong, she told us "you are wrong and misinformed." A manager came up behind her and told us we were actually right...not off to a great start. The first room we were given, the heater did not work and it was late. 2 hours and 2 technicians (they were very nice) later at around 12:30am, we were given a new room. The keys did not work to the new room and when I called down to the front desk, they were going to make me come down to get new keys. When I asked for someone to bring us keys, the lady seemed put out and frustrated that I asked her to do something. 15 minutes later with our luggage still out in the hall, a security guard lets us in our room. We did not complain since I work in a hotel and know things like this happen...but if this were to happen at my property, we would've at least comped the 1st night with it being such an inconvenience and being so late. The breakfast buffet was a mad house and very tiny We opted for Denny's and ihop for the rest of our stay. The rooms are the best thing about this hotel since they are spacious. Another part of out group also had issues with the front desk not being able to check in because of their room not being ready after waiting for 5 hours. They got a $50 f&b credit but they said it wasn't even worth it. Staff and food need help.

Also- the curtains inside the room don't block out the light very well...small thing but important to me. It's a rude awakening when you have the curtains closed and its still very bright when the sun comes up.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, January 15, 2013
Dear Goaldengirl010,

Thank you for posting your review, we appreciate your feedback. I apologize for the inconveniences you experienced upon arrival at our hotel and assure you that we will be researching and addressing them immediately with our team to ensure similar issues do not recur. Thank you as well for your positive comments regarding our rooms. We hope that you give us another opportunity to impress you in the future and return to see us soon.

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

Food is not good and the bar closes early but the rooms are big, decent kitchen (no oven), clean and simple. Right near celebration which is a really cool place and right down the street from parks. The outdoor courtyard and pool is structured like a resort amd a great spot to bring beer from your room amd chill

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 30, 2012

Terrible. Condescending staff, poor food handling procedures, inconvenient parking & request for room near door on low floor or near elevator was ignored. Room was in a building separated from lobby & the first 2 keys I was given would not open exterior door. Then I had to walk 170 steps down a hallway to access an elevator, to walk another 150 steps to my room. I had dinner delivered & they would not allow it to be brought to room...nor would the staff deliver it.

Room had zero cell phone reception. Front desk staff more concerned with their lip liner & nails than customer service. Everyone on staff was unhelpful & appeared miserable. Continental breakfast was a joke. Attendant picked up a butter pat from floor & put back in bowl. Same attendant watched a kid pick up muffin, put it down & then grab a different one. She never removed the first one.

Room Tip: Book at a different hotel!
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, January 3, 2013
Dear 40WeeksOnTheRoad,

Thank you for your review, we appreciate your feedback. I see that you were unhappy with your recent stay with us and I would like to apologize for any inconveniences you may have experienced during your stay. It is unfortunate that I did not have the opportunity to meet with you during your stay to address and resolve your concerns immediately while you were still at our property. Regarding our facilities and layout, our property is uniquely designed and we find that most of our guests appreciate the look and feel of the layout, I do apologize however, that you were not very impressed with it. Regarding our staff and service comments, this is truly unacceptable, not only by our high standards but by any standards, and I assure you that we will research and address accordingly with our team. If you do have any details regarding any specific incidences that you may recall and would like to share, I would appreciate the information as it will help me address them more efficiently. Thank you again for your feedback, It would be great if you decide to return to our property at some point so we can have the opportunity to recover you as our guest and show you the true Melia Orlando experience. Please feel free to contact me personally at the hotel if you have any further comments or questions.

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Address: 225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Celebration
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
Official Description (provided by the hotel):
Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more   less 
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Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite

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