We arrived on Sunday around 2PM. They were very accommodating in trying to check us in early. Check in time is 4PM. We were exhausted from our overnight flight and was appreciative in being able to check in early. However, once we settled in and unpacked we discovered that the towels that was provided were dirty, the sliding door lock did not work and the light fixture in the living room was out. They had offered to move us before we discovered this due to a room mix-up. In hindsight maybe we should have packed up our stuff and take their offer to move to another room. Despite all of that, the suite was comfortable and the beds were clean. The staff at Melia are wonderful and friendly. We needed to go grocery shopping and Josh was able to drive us with their company car. A service they offer for their customers. He also offered to bring our case of water to our room, which was great client service. Alejandro drove us to the town of Celebration and picked us up. He was very informative and accommodating. Overall the staff was great and they would be one of the reason that I would actually consider staying there again. My only real complaint is that housekeeping did not clean the bathroom floor other than that it was a nice home away from home place to stay. We stayed there for 7 nights.
- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite
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