We came to the Melia for a soccer tournament so the hotel was fully booked. The lady who checked us in wasn't very friendly. We asked a question and when she thought we were wrong, she told us "you are wrong and misinformed." A manager came up behind her and told us we were actually right...not off to a great start. The first room we were given, the heater did not work and it was late. 2 hours and 2 technicians (they were very nice) later at around 12:30am, we were given a new room. The keys did not work to the new room and when I called down to the front desk, they were going to make me come down to get new keys. When I asked for someone to bring us keys, the lady seemed put out and frustrated that I asked her to do something. 15 minutes later with our luggage still out in the hall, a security guard lets us in our room. We did not complain since I work in a hotel and know things like this happen...but if this were to happen at my property, we would've at least comped the 1st night with it being such an inconvenience and being so late. The breakfast buffet was a mad house and very tiny We opted for Denny's and ihop for the rest of our stay. The rooms are the best thing about this hotel since they are spacious. Another part of out group also had issues with the front desk not being able to check in because of their room not being ready after waiting for 5 hours. They got a $50 f&b credit but they said it wasn't even worth it. Staff and food need help.

Also- the curtains inside the room don't block out the light very well...small thing but important to me. It's a rude awakening when you have the curtains closed and its still very bright when the sun comes up.

Food is not good and the bar closes early but the rooms are big, decent kitchen (no oven), clean and simple. Right near celebration which is a really cool place and right down the street from parks. The outdoor courtyard and pool is structured like a resort amd a great spot to bring beer from your room amd chill

Terrible. Condescending staff, poor food handling procedures, inconvenient parking & request for room near door on low floor or near elevator was ignored. Room was in a building separated from lobby & the first 2 keys I was given would not open exterior door. Then I had to walk 170 steps down a hallway to access an elevator, to walk another 150 steps to my room. I had dinner delivered & they would not allow it to be brought to room...nor would the staff deliver it.

Room had zero cell phone reception. Front desk staff more concerned with their lip liner & nails than customer service. Everyone on staff was unhelpful & appeared miserable. Continental breakfast was a joke. Attendant picked up a butter pat from floor & put back in bowl. Same attendant watched a kid pick up muffin, put it down & then grab a different one. She never removed the first one.

Beds were comfy, pillowtop beauty rest
breakfast- was ok oatmeal, cereal, fruit, bread, juices.
didnt use pool
rooms were pretty clean, could have done better, but not horrible.
Noticeably cheap on bathroom soaps and in room coffee
Close to celebration a cool place fun to see