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Melia Orlando Suite Hotel at Celebration: Traveler Reviews

4.0 of 5
225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
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Melia Orlando Suite Hotel at Celebration
Ranked #2 of 9 hotels in Celebration
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517 reviews from our community

Traveler rating
    241
    158
    69
    37
    12
See reviews for
Families
263
 
Couples
116
 
Solo
14
 
Business
48
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Eh...”
3 of 5 stars Reviewed January 1, 2013

We came to the Melia for a soccer tournament so the hotel was fully booked. The lady who checked us in wasn't very friendly. We asked a question and when she thought we were wrong, she told us "you are wrong and misinformed." A manager came up behind her and told us we were actually right...not off to a great start. The first room we were given, the heater did not work and it was late. 2 hours and 2 technicians (they were very nice) later at around 12:30am, we were given a new room. The keys did not work to the new room and when I called down to the front desk, they were going to make me come down to get new keys. When I asked for someone to bring us keys, the lady seemed put out and frustrated that I asked her to do something. 15 minutes later with our luggage still out in the hall, a security guard lets us in our room. We did not complain since I work in a hotel and know things like this happen...but if this were to happen at my property, we would've at least comped the 1st night with it being such an inconvenience and being so late. The breakfast buffet was a mad house and very tiny We opted for Denny's and ihop for the rest of our stay. The rooms are the best thing about this hotel since they are spacious. Another part of out group also had issues with the front desk not being able to check in because of their room not being ready after waiting for 5 hours. They got a $50 f&b credit but they said it wasn't even worth it. Staff and food need help.

Also- the curtains inside the room don't block out the light very well...small thing but important to me. It's a rude awakening when you have the curtains closed and its still very bright when the sun comes up.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask goaldengirl010 about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review
January 15, 2013
Dear Goaldengirl010,

Thank you for posting your review, we appreciate your feedback. I apologize for the inconveniences you experienced upon arrival at our hotel and assure you that we will be researching and addressing them immediately with our team to ensure similar issues do not recur. Thank you as well for your positive comments regarding our rooms. We hope that you give us another opportunity to impress you in the future and return to see us soon.

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice suite property”
4 of 5 stars Reviewed December 31, 2012

Food is not good and the bar closes early but the rooms are big, decent kitchen (no oven), clean and simple. Right near celebration which is a really cool place and right down the street from parks. The outdoor courtyard and pool is structured like a resort amd a great spot to bring beer from your room amd chill

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Anywherebuthome21666 about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Don't Waste Your Time & Money!”
1 of 5 stars Reviewed December 30, 2012

Terrible. Condescending staff, poor food handling procedures, inconvenient parking & request for room near door on low floor or near elevator was ignored. Room was in a building separated from lobby & the first 2 keys I was given would not open exterior door. Then I had to walk 170 steps down a hallway to access an elevator, to walk another 150 steps to my room. I had dinner delivered & they would not allow it to be brought to room...nor would the staff deliver it.

Room had zero cell phone reception. Front desk staff more concerned with their lip liner & nails than customer service. Everyone on staff was unhelpful & appeared miserable. Continental breakfast was a joke. Attendant picked up a butter pat from floor & put back in bowl. Same attendant watched a kid pick up muffin, put it down & then grab a different one. She never removed the first one.

Room Tip: Book at a different hotel!
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask 40WeeksOnTheRoad about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review
January 3, 2013
Dear 40WeeksOnTheRoad,

Thank you for your review, we appreciate your feedback. I see that you were unhappy with your recent stay with us and I would like to apologize for any inconveniences you may have experienced during your stay. It is unfortunate that I did not have the opportunity to meet with you during your stay to address and resolve your concerns immediately while you were still at our property. Regarding our facilities and layout, our property is uniquely designed and we find that most of our guests appreciate the look and feel of the layout, I do apologize however, that you were not very impressed with it. Regarding our staff and service comments, this is truly unacceptable, not only by our high standards but by any standards, and I assure you that we will research and address accordingly with our team. If you do have any details regarding any specific incidences that you may recall and would like to share, I would appreciate the information as it will help me address them more efficiently. Thank you again for your feedback, It would be great if you decide to return to our property at some point so we can have the opportunity to recover you as our guest and show you the true Melia Orlando experience. Please feel free to contact me personally at the hotel if you have any further comments or questions.

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
1 review
3 helpful votes 3 helpful votes
“Overy very good”
4 of 5 stars Reviewed December 17, 2012

Beds were comfy, pillowtop beauty rest
breakfast- was ok oatmeal, cereal, fruit, bread, juices.
didnt use pool
rooms were pretty clean, could have done better, but not horrible.
Noticeably cheap on bathroom soaps and in room coffee
Close to celebration a cool place fun to see

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask marc c about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
“Comfortable and quiet”
4 of 5 stars Reviewed December 16, 2012

We really enjoyed staying here. Every room is a suite I think all a minimum of 1,000 square feet so the bedroom is separate from the living room and kitchen. The full kitchen is limited but very nice for a hotel with a full size fridge oven range top and dishwasher. The beds and couches were very comfortable with a tv in both the bedroom and living room. The shower was great and each room has its own balcony. The bistro (restaurant downstairs) has a limited menu but what they do have to order is very good and reasonably priced (entrees $10-$20). Don't pay for the breakfast upstairs in the morning, the complimentary one is limited but you'd be better off going to any of the restaurants in the area if you want a bigger meal. The menu is very limited and the only thing that is very good are the pastries that seemed homemade but you can get those for free anyway. The wifi wasn't great but at least it's free. There were some kids, but we never noticed any definitely none that were loud or out of control. They do get you with a $15 resort fee so don't forget to factor that in. There were shuttles to the surrounding parks but we didn't take any so I don't know how they were. The room and pool were beautiful I would definitely stay here again!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
Ask Erin H about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review
January 3, 2013
Dear Erin H,

Thank you for your review! I see that you enjoyed our spacious rooms and amenities, we appreciate your comments. I wanted to take this opportunity to inform you that we will be expanding our Bistro menu very soon to include new exotic and delicious items including our signature Melia Sangria! We hope we have the opportunity to host you again soon so you may experience this exiting new menu. Thank you again and thank you for staying with us!!

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite
Address: 225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Region: United States > Florida > Celebration
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Celebration
#2 Family Hotels in Celebration
#2 Romantic Hotels in Celebration
Price Range: $$
Hotel Class:4 star (4*)
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