Terrible. Condescending staff, poor food handling procedures, inconvenient parking & request for room near door on low floor or near elevator was ignored. Room was in a building separated from lobby & the first 2 keys I was given would not open exterior door. Then I had to walk 170 steps down a hallway to access an elevator, to walk another 150 steps to my room. I had dinner delivered & they would not allow it to be brought to room...nor would the staff deliver it.

Room had zero cell phone reception. Front desk staff more concerned with their lip liner & nails than customer service. Everyone on staff was unhelpful & appeared miserable. Continental breakfast was a joke. Attendant picked up a butter pat from floor & put back in bowl. Same attendant watched a kid pick up muffin, put it down & then grab a different one. She never removed the first one.

Beds were comfy, pillowtop beauty rest
breakfast- was ok oatmeal, cereal, fruit, bread, juices.
didnt use pool
rooms were pretty clean, could have done better, but not horrible.
Noticeably cheap on bathroom soaps and in room coffee
Close to celebration a cool place fun to see

We really enjoyed staying here. Every room is a suite I think all a minimum of 1,000 square feet so the bedroom is separate from the living room and kitchen. The full kitchen is limited but very nice for a hotel with a full size fridge oven range top and dishwasher. The beds and couches were very comfortable with a tv in both the bedroom and living room. The shower was great and each room has its own balcony. The bistro (restaurant downstairs) has a limited menu but what they do have to order is very good and reasonably priced (entrees $10-$20). Don't pay for the breakfast upstairs in the morning, the complimentary one is limited but you'd be better off going to any of the restaurants in the area if you want a bigger meal. The menu is very limited and the only thing that is very good are the pastries that seemed homemade but you can get those for free anyway. The wifi wasn't great but at least it's free. There were some kids, but we never noticed any definitely none that were loud or out of control. They do get you with a $15 resort fee so don't forget to factor that in. There were shuttles to the surrounding parks but we didn't take any so I don't know how they were. The room and pool were beautiful I would definitely stay here again!

I have been to Disney many times and typically stay "on campus." This time, however, we were going with a big group and the decision was not mine where to stay. I was extremely concerned about staying somewhere that wasn't supported by WDW, but I was pleasantly surprised (this is despite staying in another Melia hotel in Uruguay). The grounds were well maintained, the rooms were exactly as pictured online and even roomier then you expect. We had a two bedroom, two bathroom suite, which we shared with my husband and our 9 month old, along with my parents. We could not have been more comfortable. Breakfast was included, so we stocked up on bagels, muffins and croissants to add to the eggs and bacon we cooked in our own room.

Getting to the park (Magic Kingdom and Animal Kingdom) was about a 5 minute drive. The price cannot be beat and this is now my new Disney hotel. I did not give them 5 stars because I think they kitchen should be a bit more well-appointed, but I'm guessing that is how costs are kept down. Nevertheless, I'm definitely staying there again!!!