Terrible. Condescending staff, poor food handling procedures, inconvenient parking & request for room near door on low floor or near elevator was ignored. Room was in a building separated from lobby & the first 2 keys I was given would not open exterior door. Then I had to walk 170 steps down a hallway to access an elevator, to walk another 150 steps to my room. I had dinner delivered & they would not allow it to be brought to room...nor would the staff deliver it.
Room had zero cell phone reception. Front desk staff more concerned with their lip liner & nails than customer service. Everyone on staff was unhelpful & appeared miserable. Continental breakfast was a joke. Attendant picked up a butter pat from floor & put back in bowl. Same attendant watched a kid pick up muffin, put it down & then grab a different one. She never removed the first one.
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite