Check in was fine and the clerk at the desk was accommodating to my request of where I would like the room to be in the hotel. We arrived to the 2 bedroom suite and appreciated the layout and spaciousness. The room was clean, but it wasn't clean if that makes sense. There was no debris or anything, but it just felt and smelled stale as if they cleaned it months ago and never went back in there to touch it up. The "resort fee" is a joke. What most hotels offer complimentary, they charge you for. So whether you want them or use them, you are basically paying $15 for a newspaper, 2 bottled waters (which were not provided in my suite), usage of the fitness center and, towels by the pool and shuttle service to Disney.
I was willing to overlook all of these things until I received the bill under the door. My invoice was incorrect. Even when I saw that it was wrong, I still didn't think that it was a big deal. I walked down to the front desk and showed them the disparity between my reservation that I was emailed and what they charged me. The clerks were both completely dumbfounded about how to fix a $15 difference. I think that I stood there for 20 minutes while they figured it out and I had to keep pointing at my email and explaining the math of how I was overcharged. Again, I would have even overlooked this issue, but after all of that, they never even apologized for the error or for taking so long to fix it. She just slid the invoice over to me after she made the adjustment. I had to ask her was she finished because she didn't even say anything. I regret not staying at the Floridays which has always been consistent with their service and cleanliness, but I wanted to try a new establishment. Oh well, I won't be back here!
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite