To begin, my rating is solely on the rooms and facility. If I was going to include the Timeshare, then may rating would be "Terrible" instead of "Average".
The room could have used better cleaning. Mold in the shower is not very appealing. Doors to enter the room were completely filthy. Neighbors upstairs running up and down the room 'til pass midnight. On the 2nd night I called security at 9:30pm to report them. At 10:15pm had to call again because the noise, now with screams, had not stopped for a second. It was 11:15pm before they finally shut up (I guess security decided to say something after almost 2 hours).
First time we called for transportation to the pool, they came within 15 minutes, Great! Second time...we ended up taking our own car after waiting 45min for the ride that never showed up. One thing I liked was the pools were well stocked with towels.
It's a timeshare property so first thing after you check-in, they offer you a free stay. What got me interested was that they said "NO BLACK-OUTS, you can use it whenever you want even during high season". Also, $100 prepaid credit card, just for going to their 90 min presentation. They don't tell you until you sign all their papers that you have to give them a $20 "deposit", I should have told them to shove it right then and there. Went to the presentation, where they kept us for 2 1/2 hours not 90min (I just wanted my $20 back at that point). Then they finally gave me my "free stay" and not only there is blackouts but you have to give them $100 "deposit" right away, then you cannot use the voucher for another 6 months and you only have 12 months after that to use it. WHAT A SCAM! When you call to activate, they tell you can only use the "free stay" Sunday thru Wednesday. I told the lady, the reason we did all this was because the girl told us there are no blackout days, and we can use our free stay whenever we want. She replied: "I'm sorry for the misunderstanding but there are definitely blackouts.
LIARS, LIARS, LIARS! The only good thing was that instead of the $100 prepaid card, they gave us cash, LUCKY US! At least we got paid for our time in there.
This morning, I went online to see reviews, OH MY! Thank God we did not buy their timeshare. They never factor their maintenance fees when they ask you how much you spend on hotels every year!!!
Back to the facility...kids will enjoy the place. Parents will enjoy as long as they didn't pay much for it because if you pay the rates in their website...OUCH! you'll be dissapointed.
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- Also Known As:
- Mystic Dunes Resort And Golf Club
- Mystic Dunes Resort & Golf Club Hotel Celebration
- Mystic Dunes Hotel
- Mystic Dunes Golf Resort
- Wyndham Palms Resort
- Mystic Dunes Orlando