One of the main reasons we chose this resort was that its website said that it offered complementary shuttle service to the Disney and Universal parks. We were not planning on renting a car, so we wanted to make sure we would have transportation to the the parks. The site also said, their shuttle service ran from 7am - 10pm. We assumed that the shuttles would pick up every 20 minutes or so to get to the parks and we could pick them up whenever. Oh, how we should not have assumed. Their shuttle service was as follows:
7:30 am pick up to go to Universal and Sea World
9:10 am pick up to go to Animal Kingdom (All Disney Parks open at 9am or earlier...the shuttle had another hotel to stop at and would only drop off at Animal Kingdom. Therefore, we would not get to Animal Kingdom until about 9:45 ish...and then we would have to take a Disney Shuttle to the actual park we wanted. This would cause us to be at least and hour or more late to any park!)
11:30 am Pick up to go to Epcot (Absolutely worthless! On many days we were there, since it was a holiday, the parks would be at capacity before 11:30. We actually talked to a bus driver who said he had someone crying because they came from Russia to go to Epcot, only to discover that because they took the 11:30 am shuttle, they could not get in to the park!)
7:30p pm pick up at Universal (The park closes at 9pm...definitely disappointing to loose 1.5 hours at the parks)
4:50 pm pick up at Epcot (This was the worse pick up. The thing that killed me about this pick up was that the SAME bus would then travel to Magic Kingdom and Animal Kingdom. However, since the resort will only pay for a pick up at Epcot, we could not get the SAME shuttle bus at Animal Kingdom at 5:20. On Friday, when we were at Animal Kingdom, we therefore had to leave at 4pm to take a free Disney shuttle to Epcot, to pick up the hotels shuttle at 4:50pm, just to go straight back to Animal Kingdom at 5:20pm. When we called to explain how ridiculous that situation was to them, they said there was nothing they could do! How about letting us on the 5:20 shuttle???)
11:30 pm pick up at Magic Kingdom Ticket Section. (The Magic Kingdom Ticket Section is NOT at Magic Kingdom. You must take a Disney Shuttle from Magic Kingdom (Or another Disney Park), to the Ticket Section to pick up the shuttle. Also a problem, since most of the parks close at 10pm. So you either had to leave insanely early at 4:30 or sit around for an hour and a half outside in the rain for the 11:30 shuttle.)
To make matters worse, Mystic Dunes is first on, last off for every pick up/drop off. So, expect a good hour bus ride from a park that is 15 minutes away.
Oh yes, and the place where they drop you off/pick you up at Mystic Dunes is about a good 3/4 mile away from any of the hotel rooms. We called several times to have a golf cart pick up at the shuttle drop off (usually 15 minutes before we would get to the hotel), and after 6 days of using the shuttle service, we only ever got picked up once. The other times, we had to walk to the office, to get them to call a golf cart pick up and then wait for 20 minutes for it to come!
As a result of their horrible shuttle schedule, we did end up paying for a taxi each day to get us to the Disney Parks. Unfortunately, we didn't find out until near the end of our stay that the transportation service that Mystic Dunes recommends (Platinum Transportation) severely overcharges for their Taxi Service. They charge $30 to take you to any Disney park, Mears transportation charges $20-$25.
Their hotel rooms are also EXTREMELY outdated. The T.V.'s in the room were all old, tube televisions, with the one in the main room one of those old projection televisions. The T.V. in my room did not work from day 1. I called them every day to have someone get it fixed or replace it. It was not fixed until the second to last night of our stay. That was an ordeal in itself as well...
When I was at the office on that day, I actually asked them if they had switched out my tv. I was getting tired of having notes saying it was fixed, when it never was. The person at the desk said that his notes stated they had replaced my tv with a flat screen. After dinner, when I went back to my room, I saw they in fact had not switched my tv. When I called at 8pm to have them come up and do what they said they had already done, it took an hour. When they finally replaced the tv., it only received 1 channel! They finally fixed it by 11pm. Too late for me to watch tv. So I really only had tv for one night during my whole stay!
They do not change the towels or take out the trash. Extra towels cost $20. If you do not strip your bed at the end of your stay (and put it in the bathtub), they charge $250. This was all written in their lovely welcome letter. This is NOT the norm for timeshares. In the other timeshares we stay at, we usually get 1 thorough cleaning mid-week and fresh towels daily if we desire.
Throughout all this, we never once received anything other than "I'm Sorry". The minimum they could have done was give us a day credit. Instead, all we heard were several "Sorry's" and excuses. Apparently, Diamond bought the resort a year and a half ago when the resort was in bankruptcy. They are trying to make it their head hotel, but with this type of customer service, I would be surprised if that every happens. They are apparently updating their resort right now, but we ended up in one of the old rooms (still had to pay the same timeshare trading fee).
Oh, and I almost forgot. When I was forced to strip the bed at the end of my stay, or face a $250 charge, I found a lovely yellow pee stain on the mattress cover. Well done Mystic Dunes.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.