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“Amazing” 5 of 5 stars
Review of Reunion Resort & Club Wyndham Grand Resort

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Reunion Resort & Club Wyndham Grand Resort
5.0 of 5 Condominium   |   7593 Gathering Drive, Celebration, FL 34747   |  
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Amazing”
5 of 5 stars Reviewed September 17, 2013

We stayed in the Grande building in a 2 bedroom/2 bath suite. It was absolutely gorgeous. The rooms and bathrooms were beautiful and spacious, and the balcony overlooked the lush golf courses. When entering the gates to this resort, we truly felt like royalty. The front desk staff, bartenders, and cleaning crew were all friendly and helpful.

Alex in the lobby bar was very kind to our family, even printing out a list of restaurants he enjoyed nearby.

We dined at Forte and Eleven on property, and both were (while pricey) delicious. The service at these restaurants was impeccable also.

The pool area outside of Eleven is HIGHLY recommended in the evening; even if you do not dine there, go for a drink and/or cigar! The view from the rooftop is stunning, and one of the prettiest I have ever seen.

The only pool we visited was the lazy river/waterpark and although everyone on our group was an adult, each of us enjoyed the lazy river!

The resort is HUGE, so our experience might be very different from those staying in different areas. If you are trying to decide, you cannot go wrong with booking in the Grande main building. You can call for a free shuttle anytime, and a van will pick you up from the Grande and take you anywhere in the resort. The Grande building is beautiful, and the views are not to be missed.

We would absolutely return!

Room Tip: Stay in the Grande building -- great location with beautiful views, etc.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salamander H, Manager at Reunion Resort & Club Wyndham Grand Resort, responded to this review, October 7, 2013
Thank you for sharing a review about your recent stay. We are delighted to hear how much you enjoyed it!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 15, 2013

We took a last minute trip in June during fathers day weekend. We got a 3 bedroom villa for the price of a 2 bedroom by contacting the hotel directly. The villa was large, clean, and modern. This is a very large property with clusters of buildings grouped together. There is a pool located by each cluster. Our condo overlooked the golf course and was located by the tennis courts. We liked sitting on our huge porch watching the people golf. After the golf course closed my kids loved looking for stray golf balls in the sand traps and hazards. They found 30 balls during our trip. The mini water park is very nice. They have a lazy river, large pool, and a little kids water area with slides and shooting water. We drove our car to get to the mini water park, but the resort offers transportation from each cluster to the water park. Definately will stay here again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salamander H, Manager at Reunion Resort & Club Wyndham Grand Resort, responded to this review, October 18, 2013
Thank you for sharing your review! We are looking forward to welcoming you back.
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Camberley, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 15, 2013

Me and my partner stayed here from the 16th August until the 1st of September. Upon arrival we were very impressed with the security gates letting the cars in back and forth, it made us feel a lot safer knowing we could come back to our room late and not have any worry about anything bad happening, also seeing the patrol cars round often was very good too. Checking in was very easy and the guys at reception were very friendly and very helpful. Our room was an apartment located on Seven Eagles and was very spacious, had a very nice kitchen with all utensils tidied away in the drawers, big bathroom, big bedroom and living room, more than enough space for the two of us. The balcony view overlooking the golf course was very nice, even though we do not play golf it was still an awesome view with the course looking very well kept.

After a week of staying everything was going fine apart from the weather, on one night my partner discovered a cockroach on the kitchen floor early morning and we were not quick enough too catch it. Upon seeing it I later called reception and told them about it which they informed me that it was not a cockroach, but it clearly was, we left our clean me sign on thinking once the room is clean it would be fine. The next day in the morning I discovered another cockroach on the bathroom floor, lucky enough I managed too trap it under a glass. I rang reception again telling them it was not acceptable too find two in two days, they said that pest control was not available until Monday. We started too notice that our room was not being cleaned up to standard, the bath was not cleaned in at least two days as you could clearly see dust and dirt inside the bath, the kitchen counters where the coffee machine was had sugar granules over the counter and me and my partner do not drink tea or coffee so we were suspicious of that, our bedroom floor had also not been hoovered as you could see the dirt on the floor. We felt this was unacceptable for a hotel of this standard so we went and saw the manager and he agreed with us and offered too change our rooms or too make sure we had a full service after pest control came in.

We decided too stay put as we had already got used too where we were and explained that the cockroaches wont be here if the place was clean which it was not. Come Monday we waited in our room too wait for pest control but never saw them come so we decided by 1pm too go out too Disney and leave our clean me sign out so we could come back too a clean room, When we came back in the evening our room still had not been cleaned so we asked too see a supervisor and one came over and we showed him the areas that had been missed and he agreed that this was below their standards. As a good will gesture we were given a bottle of wine and a note apologizing for the inconvenience which was very nice of them too do that, but we just wanted our room clean. A couple days later my partner found another baby cockroach on the bathroom counter by her toothbrush, this was the third cockroach we had found in our room, it was disappointing after we were promised a full service and pest control. Our room was fully cleaned up to scratch a day later and was cleaned to a high standard for the remaining few days we were there. On one occasion housekeeping came round and were extremely rude too my partner, one spoke Spanish too her which she doesn't understand and when my partner said we were going too be an hour, she sighed and looked angry that we were still in the room, my partner explained too the manager that housekeeping works around the customer not the other way around and that was not the case in this instance.

Overall the place is located very close too the attractions, it is very quiet and peaceful and a nice place too come back too after visiting the parks, the people on the whole were friendly just the cleaning in our visit let them down otherwise I would of reviewed better.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOfficeMC, General Manager at Reunion Resort & Club Wyndham Grand Resort, responded to this review, November 7, 2013
We would like to thank you for taking time to comment about your recent visit. Needless to say, we wish your experience had been much more enjoyable. We pride ourselves on providing the best service to all of our guests and we fell short during your visit. Our goal is to always provide an environment where our guests can relax, receive extraordinary service and achieve a level of wellness. We have shared your comments with our staff to ensure that they are always providing and striving to achieve the highest quality customer service.
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London, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 13, 2013

We stayed at a condo in August for 10 nights and had a great stay. The condo was beautiful, clean and very spacious, with the biggest balcony we have ever had. We overlooked the golf course which my husband played on a couple of times and said was a lovely course.
We were less than a minutes stroll to a pool, which was always quiet, occasionally we had it to ourselves.
The location is good, there is s publix right opposite the resort as well as some takeaways, the only thing it lacks is many restaurants in the area, Chillis is close but for anything else you need to head to the 192, but that only takes 10 minutes so not really a problem.
The whole resort is maintained beautifully and the staff are friendly. We used the waterpark a couple of times and it was nice but quite busy as it was the weekend, but we preferred the quiet of the smaller pool. Great stay.

Room Tip: We stayed in Centre court ridge which was great as you could walk to the main hotel and waterpark fr...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salamander H, Manager at Reunion Resort & Club Wyndham Grand Resort, responded to this review, October 18, 2013
Thank you for sharing about your stay, we love hearing the different aspects of our property that were you favorite!
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nj
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 10, 2013

We stayed at the Reunion for 6 days in late Aug-early Sept. We had a 3/3 condo in the Villas South. The condo was spacious and had tons of room for 4 of us (2 adults & 2 younger children). We loved being on the ground floor and in a corner unit. The property was super quiet because schools were back in session.

The Good:
1.) Far enough away from the Disney/Universal traffic but close enough that it was a 10-15 minute trip without traffic.
2.) The facilities were beautiful. All of the pools were beautiful. I read some complaints about the waterpark looking old,etc. but it really is a lot of fun and in good condition. It is hard to keep all of those slides and tubes looking brand new. The lazy river is AWESOME! Golf courses are ridiculously nice and not overused.
3.) Any employees we met were very nice and accomodating.
4.) Playground in Villas South was close and great to have nearby. Great shape too!
5.) Condos are roomy, well appointed and for us work so much better than having 4 people in a small hotel room with no separation. It was nice being able to make breakfast/dinner,etc. cost effective too.
6.) Nice updated bathrooms and kitchen with granite,etc.
7.) Publix is right up the street and if you have a car is really convenient for groceries, liquor,etc.
8.) The lobby area of the main building is beautiful. We were barely there but the sushi lounge looked great and the decor was beautiful.

The less than great...

We really enjoyed our experience there were just a few things that stood out as reasons why this isn't a 5 star resort.
1.) Our washer and dryer were barely working. The dryer's timer didn't work which we didn't know and was on the entire day only to not dry our clothes. They were hot but not dry. We had someone from operations come check it out but didn't really have a solid answer. Explained they are used heavily and to sort of shake them around a bit and try different things. Eh...had to bring a bag of wet clothes home on the plane which was a little inconvenient.

2.)These condos understandably get a ton of wear and tear. The dishwasher was falling apart you really needed to do some shaking and slamming to get it to work. Stove and frig were new and great!

3) There were teeny tiny ants in the bathrooms and kitchen. So tiny but never pleasant to see them running through clean dishes or on your toiletries,etc. Don't leave food out or things without caps on it or you will have some unwelcomed visitors for sure.

4.) Housekeeping didn't come 4 of 6 days at until after 5 or not at all. One day I had to call around 6 and at that point just asked for some additional towels. There were so few people there I thought it would have been great to have the condo spruced up while we were out for 9 hours during the day.

5.) Ridiculous to complain about but the room keys can't be next to credit cards or cell phones or it deactivates the room key. This isn't a big deal if you are staying in the tower where the registration/front desk is located but anywhere else is a hike to the main building. We had to get in the car and drive back up a few times to get new keys. Maybe ask for 4 keys and keep to in a drawer as back-up. Sounds trivial but when you have to exhausted kids and it is pouring rain and you have run back to the car and get a new key it just a pain.

I would definitely go back and spend another week at the Wyndham our complaints were small and the space, price and amentities are really great.

Room Tip: We have young kids and requested to stay in the Villas South. These are very close to the Waterpark...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOfficeMC, General Manager at Reunion Resort & Club Wyndham Grand Resort, responded to this review, September 11, 2013
Thank you for taking the time to share your experience at our resort. I am pleased to hear that you enjoyed many of our amenities on property, specifically our most popular, the Water Park and Lazy River. I do apologize for the minor inconveniences, though, and will take your concerns back to our team to assist in improving our services. We hope to welcome you back to Reunion soon!
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Redcar
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

Stayed here in August. Such a beautiful place. Stayed in a 4 bed villa and it was so close to the i4 and over the road from Publix , Papa Johns a few takeaways and of course Dunkin Donuts! The villa was very spacious and had all the mod cons. Didn't want to leave :(

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOfficeMC, General Manager at Reunion Resort & Club Wyndham Grand Resort, responded to this review, September 11, 2013
Thank you for your review! We are please to hear that you enjoyed your time here, so much so that you didn't want to leave. We hope you will stay with us again soon in the near future, and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas
1 review
5 of 5 stars Reviewed September 7, 2013

This was our first stay at Reunion Resort and it was excellent. The staff & housekeeping were very nice and helpful, and any time we needed anything it was brought to us within minutes. The pool outside our condo was very nice and clean, and the water park was great as well. My husband and son-in-law definitely enjoyed playing the golf courses. I hope we can come back, and I would definitely recommend this resort.

Room Tip: Front condos at Heritage Crossing were spacious for our 6 adults and 1 toddler. We needed 3 rooms a...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOfficeMC, General Manager at Reunion Resort & Club Wyndham Grand Resort, responded to this review, September 11, 2013
It's always a pleasure to hear that our guest cannot wait to return to our resort. Thank you for taking the time to share your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Reunion Resort & Club Wyndham Grand Resort

Also Known As:
Reunion Resort & Club Wyndham Grand Hotel Celebration
Reunion Resort & Club Wyndham Grand Hotel
Reunion Resort And Club Wyndham Grand Resort
Address: 7593 Gathering Drive, Celebration, FL 34747
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty lodging in Celebration
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Reunion Resort & Club Wyndham Grand Resort 5*
Official Description (provided by the hotel):
Reunion Resort & Club Wyndham Grand Resort, conveniently located at Exit 58 off Interstate 4, is just 6 miles from Walt Disney World. For vacationers seeking more than a 400 square foot hotel room, Reunion offers spacious one- two- and three-bedroom villas as well as multi-bedroom vacation homes, most situated directly on the golf course. All accommodations have a complete kitchen and expansive living area. Reunion serves up an unparalleled golf experience, complete with 36 holes of signature golf designed by Tom Watson and Arnold Palmer. In addition to golf, Reunion offers a unique blend of amenities. Whether riding horses on our more than 20 miles of trails, splashing in our multi-acre, multi-pool water park, or enjoying bicycle or Seagway rentals. A Jack Nicklaus designed golf course will open in 2006, followed by our tennis pavilion. The children's recreation program gives parents an opportunity to enjoy a leisurely dinner at the clubhouse or nearby restaurants. ... more   less 
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