While the place was very cute and historic and the owners were assistive my boyfriend and I had an average stay. This night there was a rain storm and by morning our room was leaking on the bed! we immediately called to get help and the response was "you all were leaving today anyway right?" yes, we were but had planned on laying in bed listening to the rain for the majority of the remaining day. So after we were ushered to the living room I saw another spot that was leaking and again immediately called so there would be minimal damage; no thank you. We are not from the area and were not planning on being back in town any time soon which I explained to the owner but the only offer they gave to us was free breakfast/food coupons for "next time". I was expecting, if not all, part of my stay to be compensated considering the circumstances.. No such offer was mentioned before we left.
Also, they missed my payment on their records which means they charged me a month later unexpectedly and when I called and explained that I received and overdraft fee because of the unexpected charge all they could say was "sorry, we missed it last month".
When i do go back to Carrabelle I wont be staying there again.
- Official Description (provided by the hotel):
- The Old Carrabelle Hotel in Carrabelle, Florida is a “Key West style inn on The Forgotten Coast”. Once the end-of-the-line railroad hotel, now you may enjoy all the modern comforts in an Old Florida casual atmosphere. There is just something about the experience of a 1900-ish inn at the coast (or a coastal cottage at the coast) that no newer motel-hotel can equal. And we are a very different B&B operation – free restaurant breakfasts for Hotel guests, and self check-in -- just for starters. Make your own reservation online, and receive back a confirmation with all the info you may need. Don't Expect: traffic lights, lots of people, McHamburgers, bungee jumps or late-night noise. Do expect: the best seafood, eco-activity opportunities in every direction, and a lot of peace and quiet time on the property, in the forest or on the beach or water! ... more less