After a day of expectations being dashed and all sense of decency trampled at another hotel in Captiva, my wife and I on our third anniversary made a call to Marina Village to save the day. Having stayed there before on three occasions we knew of the quality and were not dissapointed. From the call to reservations to arriving tired and looking for a friendly voice we felt as if we were home.
I have been around this business most of my life and the one thing I know is that you can show how to serve but it takes the individual to pull it off with a smile. With that in mind I must give a loud shout out to Anna Marie at the desk. She saw our plight and brought service and hospitality back into view for us with that smile. Another of the crew who deserves a mention is Grant the bellman. Also a great smile, tremendous attitude and service.
We had a tremendous time. We came away from the weekend relaxed and renewed and looking forward to the new week.
Our hat is off to Westin because it does start at the top and we will continue to make it a first priority to look for your properties as we travel in the future.
I highly recommend this hotel to anyone looking for tranquility, service, quality and class. Be blessed in your travels!
Dave and Kathy