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“Pretty and good service, but a bit sterile” 4 of 5 stars
Review of The Westin Cape Coral Resort At Marina Village

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The Westin Cape Coral Resort At Marina Village
4.0 of 5 Hotel   |   5951 Silver King Boulevard, Cape Coral, FL 33914 (Formerly The Resort at MarinaVillage)   |  
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Ranked #1 of 7 Hotels in Cape Coral
Idaho Falls, Idaho
Top Contributor
79 reviews 79 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
“Pretty and good service, but a bit sterile”
4 of 5 stars Reviewed June 4, 2013

Decided to try the resort for an overnight on my drive from Miami to Sarasota. The hotel sits well into the Westin Resort property - I missed the first turnoff, and the second was gated, so it took me a little while to actually find my way to the hotel. The parking garage entrance comes before the main entrance, so I parked in an open spot and walked the rest of the way.

Arrived at 10:15 pm on a Saturday night so the restaurants, bars and room service were all closed, though the front desk clerk told me that they could arrange to have something brought in. The lobby was huge and impressive, but to me it lacked any sense of human scale or warmth. Was upgraded to a junior suite on the seventh floor, which was very spacious, as might be expected in a resort/timeshare facility. When I got to the door, the RF keys didn't work, but almost before I turned around, the clerk was already hurrying off the elevator to give me new ones, as he realized that he'd forgotten to program them.

The suite was large and well-appointed, but felt somewhat institutional, probably because it's designed to be a longer-term rental where you'd personalize it yourself. The best part was a screened-in balcony which ran the width of the living room and bedroom, where I was able to read and watch the sunrise over the wildlife preserve and lagoon.

Breakfast on the restaurant patio was very pleasant, with good-sized servings of fresh fruit, and excellent coffee.

I wouldn't go out of my way to stay here again, but if you like the resort atmosphere, I suspect you'd find this a good stay.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CapeCoral, General Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, June 19, 2013
Dear JEM196204,

I appreciate you taking the time to share your recent experience with us. It sounds as though you had a very short stay and I do hope that if you are ever in the area again you will be able to stay a bit longer and enjoy some of the wonder amenities the resort has to offer.

Be Well,
Eric Ashton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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669 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Merritt Island, Florida, United States
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 30, 2013

This was such a beautiful place. The lobby was so pretty, it has a fish tank to die for. The staff was so helpful. The rooms on the higher levels had wonderful views. The marina was easy to use. The only problem is the parking garage was a little far.

Room Tip: ask for a higher level floor.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CapeCoral, General Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, June 3, 2013
Dear Kymm I,

Thank you for taking the time to let us know about your recent stay at the Westin Cape Coral. I am thrilled to hear your satisfaction and look forward to having you as a guest in the near future.

Be Well,
Eric Ashton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunny Isles Beach, Florida
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 30, 2013

I enjoy so much again my stay at this fantastic resort , everything was so good as always, this is my second visit i like the Wiston resorts, this place is so good , clean,safely and with a trreific staff, was a nice escapade for MEMORIAL DAY

Room Tip: if you need more tranquil pool go to the 2 others at the recreation centerat day time only, the p...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CapeCoral, General Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, June 3, 2013
Dear MCR,

Thank you for choosing us again for a second time around! We are glad to have loyal guests such as yourself and hope to see you back again in the near future.

Be Well,
Eric Ashton
General Manager
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Nokomis, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 29, 2013

The rooms are beautiful, we had a room with a full kitchen and living room. The kitchen had granite countertops and stainless appliances. The living room and bedroom had a connecting lanai through glass doors overlooking the water. The staff is wonderful, very helpful and friendly. The restaurant was good.
We travel frequently and this is my absolute favorite hotel to date!

Room Tip: Everyone in our group loved their rooms and I think all the rooms have great views of the water.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CapeCoral, General Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, June 3, 2013
Dear Sharon W,

I am thrilled to hear that our service and product did not just meet, but exceeded your expectations! AS a frequent traveler, this means the world to us and we hope to have you back again in the near future.

Be Well,
Eric Ashton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

Only thing it lacked was a sandy beach and closer access to a freeway. The pool is a little small for a resort this size with no where else to swim (safely).

Resteraunts were nice, clean, tasty however slightly expensive. Par for the course at a resort though. Amelia at Marker 92 was great!

Very clean overall and great staff. We'll be back!

PS...went for a 6 hour boat ride. It was supposed to be a tarpon charter. Beware the hotel set us up with a captain but he knew full well that the tarpon weren't biting a few days leading up to and after a full moon. We chartered the boat one day before the full moon but the captain didnt tell us the odds until we were on the water. There went $400 with no tarpon hooked or even seen! Anglers beware...hotel should know these facts in the tarpon capital of the world.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CapeCoral, General Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, June 3, 2013
Dear indialuver,

I appreciate you taking the time to let us know about your recent stay and i will be certain to let Amelia and her supervisor know of your praises.

I apologize that you were not informed of the 2 additional pools we have here on the resort for our hotel guests. I hope that next time you return you will be able to take advantage of these amenities. In regards to fishing, I believe you went out with a guide the marina suggested when they were made aware you were looking for Tarpon. While they are not managed by our Westin staff, I will be certain to bring this concern to their attention since it does affect our resort guests when they are not satisfied.

All in all I hope that you enjoyed your stay and I look forward to your next stay with us.

Be well,
Eric Ashton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 28, 2013

Last minute pick for memorial weekend but so glad we stayed! Had the 2 bedroom suite and was wonderful! Full kitchen with supplies slso washer and dryer! Living room and dining area and full screened in porch! Staff was fantastic! The bell staff was so friendly like they were old friends. The pool area was nice they had a DJ that also had fun games for adults and kids. Food and drink prices were very reasonable and they were very friendly as well. There is a marina onsite where you can rent kayaks or boats for the day. Only complaint was their Marker 92 restaurant and the food and service was terrible almost hour wait for breakfast and it wasn't crowned and got food cold. But plenty of places in town you can go. Overall great place for a nice get away they also have bicycles to use for free a really nice time for all!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 28, 2013

I stayed here on a whim and honestly, I can't say enough about what a fantastic stay I had. And I never gush about anything unreservedly.

The Westin Cape Coral is a recent addition, and inland, so it was a terrific value compared to the Westin in Fort Lauderdale. I could reserve a one-bedroom suite with a balcony for practically nothing. So I thought, OK, sure.

From the moment I pulled into the complex, fairly late on a Friday night, I was absolutely blown away. It was beautifully polished and cleaned, with a lovely little restaurant on the ground floor (Marker 92) and an outdoor bar by the pool (the Nauti Mermaid). It's not trendy enough to be a Luxury Collection hotel, but it was really lovely and beautifully well appointed at any price.

My room was on the top floor of the north wing, and in the morning, I watched the sun rise over the Everglades through the windows facing eastward. Then, in the afternoons, when the sun wasn't shining directly into the east-facing balcony, I sat out there and read in the peaceful quiet overlooking the Caloosahatchee River, much better than being by the pool with noisy children and rowdy adolescents.

As I mentioned, my room was a suite, and a well-appointed one at that. It was 75% the size of my home! The kitchen was fully stocked with dishes, pots and pans, even a toaster.

I think the single biggest mark against this hotel is that the location, while beautiful, is a bit of a drag. It's at the Tarpon Point Marina complex, in a fairly isolated part of Cape Coral, and the businesses that were there have clearly failed due to the gigantic bust of the Southwest Florida housing market. Empty storefronts line the promenade along the riverfront. The only restaurant in the whole complex was Marker 92. So you're going to have to expect to go a long way to get anywhere: the beach, most restaurants, even the grocery store.

There's a water taxi to Fort Myers Beach and Sanibel, but it only runs once in either direction, so you're committed to spending from 11 to 2:30 at the beach.

Next time I plan to stay longer and take advantage of the kayak and bicycle rentals.

All in all, I just can't say enough positive things about this hotel. There are a handful of hotels I go back to when I can, like the Westin Fort Lauderdale, and this is definitely going on the list.

Room Tip: Suites in the north wing have an east-facing view of the Caloosahatchee River. From a higher floor...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Cape Coral Resort At Marina Village

Address: 5951 Silver King Boulevard, Cape Coral, FL 33914 (Formerly The Resort at MarinaVillage)
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Cape Coral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Cape Coral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cape Coral Resort At Marina Village 4*
Number of rooms: 263
Official Description (provided by the hotel):
The Westin Cape Coral Resort at Marina Villageoffers you all the amenities of Tarpon Point Marina including four star waterfront views, plus resort luxuries such as room service, housekeeping and concierge services. Experience flawless service in our sleek tower of guest rooms and suites with sweeping views of the Caloosahatchee River, San Carlos Bay and Gulf of Mexico. Our traditional rooms and our 1, 2 and 3-bedroom suites range from 445 square feet to 2,195 square feet, with grand rooms, master suites, guest suites, and dining terraces. ... more   less 
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Also Known As:
The Resort At Marinavillage Hotel Cape Coral

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