Beautiful pool area, remodeled rooms and suites, great value shuttle service to/from the pier and parking. However,what distinguishes this property from others is the amazing staff to include the front desk, reservations, hotel manager, restaurant manager, reservations manager, and maintenance. This was a “complicated” reservation by a 3rd party and clouded by several unknowns. It was for a young military family of a soldier whose exact arrival home from Afghanistan was unknown. There was the desire by the 3rd party to make this long-awaited reunification special. Much communication was implicit.
In passing, the reservations manager learned why the date of arrival and confirmation was unknown. She took it from there, on her own, to include the restaurant and hotel managers’ participation. After a long 10-hr drive by the family, the 3 year-old exclaimed how good the room smelled and how great the beds and huge bath were. Similar effusive sentiments were shared by all! They enjoyed the goodies the 3rd party asked to be in place upon arrival. Next morning, they were wowed by the gorgeous pool before boarding the shuttle for their cruise.
I cannot tell you how much this attention to detail and customer service meant to all parties concerned; they truly felt important to the hotel and staff. We will go out of our way to stay at this property on any future trip and highly recommend it to all.