There were 5 of us and we are all airline employees who travel a lot and have stayed in hundreds of hotels. This one with the overall experience was one of the worst!
Several phone calls were made prior to our stay at this location because we were taking a cruise and wanted to ensure our transportation was all set to go as well as our lodging the night before the cruise was set to depart. Radisson teams up with Coco Beach Shuttles to have them pick you up from the airport and bring you to the hotel.
Our flight arrived at 7am and we were told they would be there waiting for us.....nope! We were picked up at 8:20am and were told by the shuttle driver that they don't even open until 7am (coco beach shuttle website states it's a 24 hour shuttle service).
We arrived at the Radisson, were given a room key (yes at 9:15am) only to find out that once we opened the door there were people in the room. (Our room was a double king suite) Thank goodness the people weren't in there doing you know what!
To sum up the rest of our day, the put us in another room to "wait" until they could get another room cleaned for us to stay in, which they told us would be about an hour (this is at 10am) because the guests just checked-out. 5 phone calls and 4 hours later we FINALLY ended up with 2 rooms. During that 4 hours they told us to "unpack and relax"! The 5 of us (all adults) had been up all day and night traveling from WA state to Florida to take a cruise. We just wanted to sleep but not all crammed together on 1 bed! If they would have just told us that it was going to be a few hours until they could get us another room then it would have been a different story. But instead they kept telling us it was only going to be 15 to 20 more minutes!
The couches were stained, had holes, and were very dirty. The second room had ants crawling all over the counters. You could see where the dirt was linning the floors, the hallways were disgusting and the elevators were death traps. Even the cleaners, who were extremely nice, said that the elevators were very old and not reliable.
Thankfully our cruise was fun and we had a great time. BUT once we arrived back to FL, the Radisson had failed to pass on our reservation to the shuttle service to take us to the aiport so we were yet again in a pickle because of the lack of organization and customer service from the Radisson employees.
SIDE NOTE: DO NOT go to Zachary's next door to eat. The food was horrible!
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- Also Known As:
- Radisson Resort At The Port Hotel Cape Canaveral
- Radisson Resort Cape Canaveral
- Radisson Cape Canaveral Fl
- Radisson Hotel Port Canaveral
- Radisson Resort Port
- Cape Canaveral Radisson
- Radisson Hotel Cape Canaveral