We took advantage of the Cruise/Parking package. You stay one night before your cruise and then leave your car for the duration of your cruise. It includes free drop off and pick up at the port.
We loved this service.
If you use this package, you will surely meet Duane and Crystal, the husband and wife team that drives the vans to and from the Port. We loved Duane and Crystal. They treated us as if we were their only passengers and truly cared that we had a good time. More importantly, their smiles and Duane's humor and individual set the tone for our cruise. It is so crucial to begin a trip on the right foot, and I don't know how you could not have a great time with Duane giving you your Bon Voyage!
The rooms were clean, spacious and nice. The pool and hot tub were nice, and the hotel itself, even without the cruise/park package is a great buy. We'd stay here even if we weren't cruising.
I want to give a full and fair review, so I am also reminded of the disappointments. They are minor, but should be mentioned.
The front desk hostess was very friendly and kind. Great! We asked her for a room that would overlook our ship and she said our room would. When we woke up in the morning we discovered it did not. Also, the shower seemed to be glued to shower only so you could not use the tub spigot to gauge and adjust the temperature. Again, minor disappointments, but overall, the hotel and its staff were wonderful.
Stay at this hotel. Enjoy this hotel and say hello to the friendly folks who will go out of their way to make sure you have a great vacation or business stay.
They have special themed rooms. Ask about them, especially if you have kids.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 27, 2012
Thank you for taking the time to write a detailed review. I apologize that you had experienced some minor disappointments. I have forwarded them on to the proper Department Heads so that we can do our best to prevent them from happening again.
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I'm thrilled to hear that you had a wonderful experience overall! I'm delighted that our staff made a lasting impression during your stay. I appreciate the wonderful comments, staff recognition, and high recommendation. I look forward to your return!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.