We booked 10 rooms the night before our cruise and everybody was very helpful. The day of the cruise our ship was delayed so our shuttle had to wait to bring people to the ship. Even though we had already checked out they let us stay as long as we needed in the conference room and had total use of the hotel amenities. When I expressed a concern about an elderly couple in our group the staff offered to let them stay in their room until the ship was ready to start boarding.
We will definitely stay here again.