This marks my second negative experience with this hotel's commitment to guest satisfaction which is why I am providing feedback. We were with a small group staying at Silver Surf for a friend's wedding.

We arrived at the hotel a bit early, around 11:00 am, and while the hotel policy is not to check-in guests before noon, they went a head and checked us in, which was appreciated. However, despite the fact that we checked in early, we were told that we could not use the parking lot, hotel facilities, pool or "private" beach until noon. We were taken back by this statement for two reasons:

1. The hotel parking lot was half full and there were PLENTY of open parking spots available (especially near the pool) and many guests were leaving. So instead of accommodating a paid guest, they wanted us to leave the property to go somewhere else for an hour even though we could of easily parked at Silver Surf.

2. Why would you ever discourage a guest, particularly folks who have traveled a long way, not to enjoy the beach or pool facilities when there was no lack of space?!?! Unbelievable!

They also told my friends, who arrived at 11:45 am, who also had a reservation, that they could not park in the lot dispute the fact that they were 15 minutes early.

The hotel policies are too rigid and are nonsense given the situation. I could totally understand the hotel's position if were peak season and the parking lot was full. Instead, they inconvenienced their guests and made a bad impression. I have to say this was one of the only hotels that I've been to (and I have traveled extensively around the world) where the employees of this hotel actually turned guests away from the property unnecissarily.

The hotel itself is okay. For AMI, it's a value priced option. The property is dated but it's clean, in a great location and the price is right.

I will not be returning due to the ridiculous policies that make no sense and lack of customer service.

A last minute getaway to Florida's Gulf coast found my family grateful for the convenient location and helpful, friendly staff at the Silver Surf Gulf Beach Resort. The rooms are no frills but clean and kitchens/ kitchenettes useful. The pool is clean and well maintained and the complimentary chairs and umbrellas at the beach are appreciated. You do have to cross a busy street to get to the beach and signs encouraging traffic to stop for pedestrians would make for a more pleasant and safer experience.

Stayed here for 3 nights during this month. Great location and great price. The rooms are very clean and very well equiped. The beach is just across the street and the hotel provides towels and chairs for hotel guests. Friendly staff and very helpful. We arrived after 6 and they had our keys in a safety box for us to pick up. We definitely will be back!!

Stayed there in one of the ground floor unit it was very clean and great location nice staff and Barbara is a pleasant owner
Stayed in 2010 and again 2012