Spent 3 nights there in 2 rooms with my family and my sons equestrian trainer. The rooms were neat and clean. The staff was friendly and helpful. The hotel is in a good location with plenty of parking. The pool is nice but spa could use some help, It wasn't very hot and the jets barely worked. Minor problem:First day only 1 coffee cup (two reg. coffee packets), next day no coffee cups, but the packets were replaced.
I do have one issue with the hotel. As a Marriott Platinum Premier member, I sent an e-mail via the hotel's website inquiring about an upgrade since I had booked 2 single rooms on points and would prefer a single room with two bedrooms which wasn't an option with points but was available for cash. I received a conformation e-mail that my e-mail had been sent, but never heard back. I then sent an e-mail to Front.Desk@CourtyardBoyntonBeach.com ATTN:GM. Also never received a response. I called the day of the arrival and talked to someone at the front desk. I explained I had sent two emails and never received a response. She said she was new but would go to talk to the manager that receives those emails and call me back. Never received a call back. I understand upgrades are not always available, but what is not acceptable is no response. A simple "its not available" would had sufficed.
- Official Description (provided by the hotel):
- Welcome to the completely renovated Courtyard by Marriott Boynton Beach. Whether traveling for business or fun, Courtyard by Marriott makes all of your travels successful by providing exactly what you need: spacious, thoughtful guest rooms; a hot breakfast buffet and services that help you be more productive and comfortable. ... more less
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- Also Known As:
- Courtyard By Marriott Boynton Beach Hotel Boynton Beach
- Courtyard Boynton Beach