My daughter was married on Ft Myers Beach and many guests stayed at the Hyatt. Landscaping was beautiful. Check in smooth. Rooms were well appointed. Suites were outstanding(Island & Bayview suites) . Food excellent. Spa excellent. Raptor golf couse well maintained-F&B there was perfect. Hotel has private shuttle launch to beach a pleasant and wildlife observing 15 minute boat ride. Pools were clean and varied, one with a slide another with waterfall. Kudos for outstanding service to Javier-one of the finest you will ever find at Tanglewood restaurant. Kudos to Will a manager and Craig a F&B manager who responded quickly and effectively to a service issue. Very low marks to a lady day manager from Boston, MA who in responding to me on my last day regarding a check out issue was very combative citing hotel 'policy', if they did it for me ,we'd have to do it for everyone and contradicted stated hotel information regarding when housekeeping left for the day. It's about SERVICE! The changing area for late checkout received low marks for lack of amenities other than soap & shampoo. No plastic bags for wet suits, no toiletries-whatsoever. These are issues because this hotel is 5 star, just some tweaking and training needed.














