Just got back from the Hyatt in Bonita Springs. I'm a huge Hyatt fan after this trip. The hotel was flawlessly cared for. The staff were kind and helpful and consistently went above and beyond helping us. They are recruited from all over the world so the staff brings a worldly perspective on things. We spent most of our time with our 4 year old daughter in the pool and at the neighboring Hyatt time shares' pool. The food was good and there were many choices even for my daughter. I particularly liked that the hotel made an effort to be ecologically aware and tread lightly on the local environment. I loved the nearby estuary and island. I even got my kayak tipped upside down by a manatee (gentle sea cows). The only recommendation I would make is that the child care should staff the same people for at least 3 days in a row. My daughter went every morning and it was a hard adjustment to get to know different "teachers." They all were kind and helpful but just new each day. Can't wait to go back to Bonita Springs. THANK YOU Hyatt!

Location of this hotel is slightly isolated, the nearest place outside the hotel for breakfast that we could find was a Perkins about 3 miles away. The property has all the positives of the Hyatt Regency brand but there were also a few negatives. We felt the daily cleaning of the room was very cursory and the mattresses on the pool beds were left out overnight so that by morning they were wet and smelly. There is a heavy fee for internet use in the business center and, my usual gripe about Hyatt hotels, there is only powder milk for use with the tea/coffee making facilities. Has Mr Hyatt ever tried to drink a cup of tea using powder milk!! This property promised much but fell rather short of our expectations.

We like kids (had a couple of our own!), but had a horrible time at this property.

The web site makes it look like a luxury hotel and spa where you can relax and enjoy many wonderful amenities. During our visit, however, the property was packed with families with small children. Yelling, screaming, playing in the hallways and pool area was only the beginning. They were in the restaurants, lobby, bar, etc. We truly felt like we were on some kind of Disney property where kids rule and parents allow bad behavior.

Even in the room, you could hear kids playing in the hallway and adjoining rooms. The pool was packed with families with children, some of whom were running around playing with squirt guns (and hitting some bystanders).

Blame it on parents for their childrens bad behavior or blame it on hotel staff for allowing this to happen, it really doesn't matter.

Don't go here if you want a relaxing stay at a luxury spa.

I must say that while this is a good hotel, we were not as impressed as others.

We stayed here for 5 days during July in a Regency Club room.

The room was really nice and we found the evening appetizers and drinks adequate. We loved that it was Italian/French inspired and the staff were always very attentive towards the guests.

What we were not so impressed about was the pool area. While it was laid out nice with pool and umbrellas. The area just did not have the feel of a luxury hotel.
There were too few umbrellas and many of the chairs had old bird droppings on them. The waterslide looked worn and tired and some of the staff at the pool had this “I don’t care” attitude. This said there were also some very nice staff members that clearly took their job seriously. One guy that helped our son at the climbing wall really took his time with him. I can’t remember his name, but it was spelled kind of funny. He made the whole holiday for him.

The maintenance came and started cleaning the pool at 9 am when people were starting to gather at the pool- This is a bit odd. Normally luxury hotels will do this early in the morning to avoid disturbing the guests.

Unfortunately the beach was almost eroded away with only like 8 feet of beach, and the water was muddy and brown, but the trip out there was a nice touch.

We usually ate breakfast in the lounge, but tried the buffet downstairs twice. We didn’t like it too much, but maybe we were just spoiled from just arriving from the Marriott Grand Cayman that had an excellent breakfast buffet.

This is a huge hotel and you feel it, this is not an intimate small hotel, but a large well run business with lots of conferences. I must say one thing. As there was a police conference while we were there – I have never felt so safe staying at a hotel. They were everywhere, no need to worry about safety here 

Would I stay here again?? Maybe - The children loved it, but having stayed at the Hyatt in Sharm el Sheikh a couple of times, this was just not in the same league.