We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Review of Hotel” 3 of 5 stars
Review of Embassy Suites Boca Raton

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save Saved
You added Embassy Suites Boca Raton to your Saves list
Embassy Suites Boca Raton
3.5 of 5 Hotel   |   661 NW 53rd Street, Boca Raton, FL 33487   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Stay 3 Nights Save 25%
Ranked #13 of 26 Hotels in Boca Raton
North Bellmore, New York
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Review of Hotel”
3 of 5 stars Reviewed February 16, 2013

Good hotel however then have to work on the housekeeping staff. The room was not cleaned until late in the afternoon (4:30 or 5 PM). If we wanted to go up to the room after lunch or in the early afternoon to take a nap, the room was not made up. Had to wait for maid to come in to clean up. When she finally did show, she was in and out in about 5 minutes. Did not vacuum or even in some cases clean off table. At the complimentary breakfast, they ran out of some food and it took almost 15 minutes to have it replenished. Also kept running out of dishes on the table.

Room Tip: Take room on 3rd or 5th floor for laundry service
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review, February 18, 2013
Thank you for the feedback and for taking the time to highlight your experiences here at the hotel. I apologize for the late cleaning of your Suite and for the inconvenience you experienced during our Complimentary Breakfast. This type of feedback does provide us with an opportunity to review our amenities and ensure we are providing quality service and product to our Guest. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

548 reviews from our community

Traveler rating
    189
    179
    93
    58
    29
See reviews for
189
109
24
141
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
NY
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 14, 2013

This was the second time I have stayed here. You know I just didn't think of reviewing it last time because it is kind of an under the radar experience; no "wow" factor, but simply excellent value for the money. Almost everyone is familiar with this chain, so I won't go into the details of the room. However, breakfast is included, and it is more than one might expect, as is the complimentary cocktail hour. We used no other amenities, so I can't comment on that, but there is free computer in the lobby. When the bill was slipped under our door there was a charge for a dinner that was not ours. When we brought it to the attention of the desk clerk he apologized, and immediately took care of it. This hotel does its chain proud.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review, February 18, 2013
Thank you for your honest and fair feedback regarding our hotel. I appreciate you taking the time to let others know what you thought in regards to our hotel. It was good to see that you had a good trip and that the team here looked after you.
We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 10, 2013

and did not smell fresh upon entering. Lobby and hallways were fine. Staff tried really hard and for the most part was friendly. Wonderful Cocierge named Luis who graciously handled any problem. Location was excellent.

Room Tip: Perhaps some of the rooms were updated. Ours was not and rather dimly lit. Have them show you the...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review, February 13, 2013
Thank you for all of your feedback regarding our hotel. I really appreciated your kind words in regarding our Team Members. I appreciate your honest and objective feedback. It was good to see that you had an overall good stay and that the team here looked after you. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Coral, Florida, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 4, 2013

I usually love Embassy Suites, but this one was tired and dreary. The staff was okay, but not overly friendly. Rooms were clean and comfortable, but lighting was poor--again very dark and dreary. Restaurant service was okay, but I had fish for dinner and lots of bones!! I couldn't continue eating it because lighting was poor and couldn't even see the bones. My server did comp part of the dinner. Too much work to eat it. Fitness center was nice, but didn't open until 6:00 am, too late for business traveler. As usual, free breakfast was okay, probably better to get the made-to-order omelettes vs. the runny buffet eggs. Standard free breakfast fare. Probably will try another hotel in the area next time.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review, February 5, 2013
Thank you for taking the time and filling out a review from your stay with us. We take these reviews extremely seriously and are always looking for feedback on how we can improve our product and guest services to meet and exceed your expectations each and every stay. I have shared your feedback with the appropriate with our Restaurant team. Please contact me directly (General Manager) when you are planning your next visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehigh Acres, Florida, United States
1 review
3 of 5 stars Reviewed January 31, 2013

I paid $141 per night at this hotel for 3 nights and in the end paid $471. My experience I consider average because I was expecting more from what is supposed to be a luxury hotel. There were military planes flying over this hotel at night that were VERY LOUD. I stayed for 3 nights and did not sleep well all 3 nights due to the planes. For the rate, I wasn't impressed with the hotel. The hotel is very old and there were flies and ants in my room, flies in the hallway and breakfast area. Breakfast and the food at the restaurant and the managers reception were the only good things at this hotel for the price paid, even though the liquor quality wasn't the best. There are a good amount of TV channels and the pool area is spacious, however, there was only one hot tub (inconveniently occupied by 2 unsupervised children). The bathroom toilet looked very "used and abuse" but wasn't dirty. The bathtub needed some maintenance but wasn't dirty. I really think this hotel needs to lower its rate, it's not worth the price.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review, February 5, 2013
Thank you for taking the time to share your feedback and highlighting the issues you had with your experiences here at the hotel. There was a Military air show in the area this weekend; this is something that does not take place on a regular basis; I apologize for the sleepless nights. Please let me know if there is anything else we can do for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, Tennessee
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2013

Stayed over 10 days. Found most of the staff very friendly and helpful. Front desk and those that worked dinning room during breakfast went above and beyond. My wife was using a walker or a cane at the time and they helped carry her breakfast tray as well as clear and obtain a table for her.each morning. They had the best breakfast selections of any other hotel s offerings. Our room was clean and very comfortable epecially over the busiest of times between Christmas and New Years . The outside pool and workout room were well maintained. Due to their large occupancy, many times housekeeping shorted us on towels. They would bring them up when called.. We wiill stay again when we return to the area.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review, February 5, 2013
Thank you for the great feedback and being a loyal return guest.
We all look forward to welcoming you back again soon. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
3 of 5 stars Reviewed January 29, 2013 via mobile

First off there was an issue with the check in it then took 25 minutes to check me in. Then in the room the covers had a stain the bed springs were too soft and made noise. the bath tub has stains in them however before the bathtub i called for more conditioner so i could shower it never came.. I stayed at better hotels for less..

  • Stayed January 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review, January 31, 2013
Thank you for taking the time and filling out a review from your stay with us. I apologize for your less than satisfactory stay. The issues you experienced are not consistent with our hotel standards. We take these reviews extremely seriously and are always looking for feedback on how we can improve our product and guest services to meet and exceed your expectations each and every stay. Please feel free to contact me at the hotel, so that we may make it right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Embassy Suites Boca Raton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Boca Raton

Address: 661 NW 53rd Street, Boca Raton, FL 33487
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Boca Raton 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
Embassy Suites Boca Raton is located in the heart of Boca Raton. Easy access to all major Boca Raton attractions including the upscale Town Center Mall, Boca Raton Museum of Art, Mizner Park Shopping and Dining, Boomers Family Fun complex, Morikami Japanese Gardens, Trendy Atlantic Avenue, and of course, those beautiful beaches. Also close by you will find Florida Atlantic University, and Lynn University. Complimentary Full cooked-to-order breakfast each morning and nightly managers reception. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Priceline, Expedia, Cheap Tickets, getaroom.com, Despegar.com, Hilton Hotels, Hotels.com, Reservation Counter, Odigeo, TripOnline SA and Tingo so you can book your Embassy Suites Boca Raton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Boca Raton Embassy Suites

Owners: What's your side of the story?

If you own or manage Embassy Suites Boca Raton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.