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Embassy Suites Boca Raton: Traveler Reviews

3.5 of 5
661 Northwest 53rd St, Boca Raton, FL 33487
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Embassy Suites Boca Raton
Ranked #13 of 26 hotels in Boca Raton
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301 reviews from our community

Traveler rating
    82
    113
    61
    28
    17
See reviews for
Families
102
 
Couples
63
 
Solo
13
 
Business
64
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
North Bellmore, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Review of Hotel”
3 of 5 stars Reviewed February 16, 2013

Good hotel however then have to work on the housekeeping staff. The room was not cleaned until late in the afternoon (4:30 or 5 PM). If we wanted to go up to the room after lunch or in the early afternoon to take a nap, the room was not made up. Had to wait for maid to come in to clean up. When she finally did show, she was in and out in about 5 minutes. Did not vacuum or even in some cases clean off table. At the complimentary breakfast, they ran out of some food and it took almost 15 minutes to have it replenished. Also kept running out of dishes on the table.

Room Tip: Take room on 3rd or 5th floor for laundry service
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JerryS41 about Embassy Suites Boca Raton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review
February 18, 2013
Thank you for the feedback and for taking the time to highlight your experiences here at the hotel. I apologize for the late cleaning of your Suite and for the inconvenience you experienced during our Complimentary Breakfast. This type of feedback does provide us with an opportunity to review our amenities and ensure we are providing quality service and product to our Guest. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
“Under the Radar”
5 of 5 stars Reviewed February 14, 2013

This was the second time I have stayed here. You know I just didn't think of reviewing it last time because it is kind of an under the radar experience; no "wow" factor, but simply excellent value for the money. Almost everyone is familiar with this chain, so I won't go into the details of the room. However, breakfast is included, and it is more than one might expect, as is the complimentary cocktail hour. We used no other amenities, so I can't comment on that, but there is free computer in the lobby. When the bill was slipped under our door there was a charge for a dinner that was not ours. When we brought it to the attention of the desk clerk he apologized, and immediately took care of it. This hotel does its chain proud.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mkarpoff about Embassy Suites Boca Raton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review
February 18, 2013
Thank you for your honest and fair feedback regarding our hotel. I appreciate you taking the time to let others know what you thought in regards to our hotel. It was good to see that you had a good trip and that the team here looked after you.
We look forward to welcoming you back soon!
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Long Island
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Nice hotel with friendly staff. Price was right. However, furniture was outdated and room was dimly lit”
3 of 5 stars Reviewed February 10, 2013

and did not smell fresh upon entering. Lobby and hallways were fine. Staff tried really hard and for the most part was friendly. Wonderful Cocierge named Luis who graciously handled any problem. Location was excellent.

Room Tip: Perhaps some of the rooms were updated. Ours was not and rather dimly lit. Have them show you the...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask marty O about Embassy Suites Boca Raton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review
February 13, 2013
Thank you for all of your feedback regarding our hotel. I really appreciated your kind words in regarding our Team Members. I appreciate your honest and objective feedback. It was good to see that you had an overall good stay and that the team here looked after you. We look forward to welcoming you back soon!
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Cape Coral, Florida, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“dreary in the atrium, but rooms were nice”
3 of 5 stars Reviewed February 4, 2013

I usually love Embassy Suites, but this one was tired and dreary. The staff was okay, but not overly friendly. Rooms were clean and comfortable, but lighting was poor--again very dark and dreary. Restaurant service was okay, but I had fish for dinner and lots of bones!! I couldn't continue eating it because lighting was poor and couldn't even see the bones. My server did comp part of the dinner. Too much work to eat it. Fitness center was nice, but didn't open until 6:00 am, too late for business traveler. As usual, free breakfast was okay, probably better to get the made-to-order omelettes vs. the runny buffet eggs. Standard free breakfast fare. Probably will try another hotel in the area next time.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask TriGirlFL about Embassy Suites Boca Raton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review
February 5, 2013
Thank you for taking the time and filling out a review from your stay with us. We take these reviews extremely seriously and are always looking for feedback on how we can improve our product and guest services to meet and exceed your expectations each and every stay. I have shared your feedback with the appropriate with our Restaurant team. Please contact me directly (General Manager) when you are planning your next visit to our area.
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Lehigh Acres, Florida, United States
1 review
“Sleepless Night and Flies at this "Luxury" Hotel”
3 of 5 stars Reviewed January 31, 2013

I paid $141 per night at this hotel for 3 nights and in the end paid $471. My experience I consider average because I was expecting more from what is supposed to be a luxury hotel. There were military planes flying over this hotel at night that were VERY LOUD. I stayed for 3 nights and did not sleep well all 3 nights due to the planes. For the rate, I wasn't impressed with the hotel. The hotel is very old and there were flies and ants in my room, flies in the hallway and breakfast area. Breakfast and the food at the restaurant and the managers reception were the only good things at this hotel for the price paid, even though the liquor quality wasn't the best. There are a good amount of TV channels and the pool area is spacious, however, there was only one hot tub (inconveniently occupied by 2 unsupervised children). The bathroom toilet looked very "used and abuse" but wasn't dirty. The bathtub needed some maintenance but wasn't dirty. I really think this hotel needs to lower its rate, it's not worth the price.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Iglesias_13 about Embassy Suites Boca Raton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonEmbassy, General Manager at Embassy Suites Boca Raton, responded to this review
February 5, 2013
Thank you for taking the time to share your feedback and highlighting the issues you had with your experiences here at the hotel. There was a Military air show in the area this weekend; this is something that does not take place on a regular basis; I apologize for the sleepless nights. Please let me know if there is anything else we can do for you.
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Additional Information about Embassy Suites Boca Raton

Also Known As:
Boca Raton Embassy Suites
Address: 661 Northwest 53rd St, Boca Raton, FL 33487
Phone Number:
Region: United States > Florida > Boca Raton
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in Boca Raton
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Embassy Suites Boca Raton is located in the heart of Boca Raton. Easy access to all major Boca Raton attractions including the upscale Town Center Mall, Boca Raton Museum of Art, Mizner Park Shopping and Dining, Boomers Family Fun complex, Morikami Japanese Gardens, Trendy Atlantic Avenue, and of course, those beautiful beaches. Also close by you will find Florida Atlantic University, and Lynn University. Complimentary Full cooked-to-order breakfast each morning and nightly managers reception. ... more   less 
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