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“Poor house keeping practice” 2 of 5 stars
Review of SpringHill Suites by Marriott Boca Raton

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SpringHill Suites by Marriott Boca Raton
3.0 of 5 Hotel   |   5130 NW 8th Avenue, Boca Raton, FL 33487   |  
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Ranked #10 of 26 Hotels in Boca Raton
GreenLeadersPlatinum level
Key West, Florida
1 review
2 helpful votes 2 helpful votes
“Poor house keeping practice”
2 of 5 stars Reviewed March 17, 2014

We stayed at the hotel for one night and around 9.30 A.M i heard the knock on the door while my husband was still sleeping. I opened the door and found house keeping supervisor knocking on the door,checking to see if the room is empty. While checking out I talked to the lady guest service agent, and I was shocked by her response. I was told that it is normal to go and knock on the door to find out if the room is empty and I should have hang the "do not disturb" sign on the door.. When i told her that you should inform the guest to hang the sign while checking in. I received the answer that this is the normal practice of the hotels. This may be the normal practice of the Marriott to save few dollars on the house keeping cost but it does not leave customer happy.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesBoca, Public Relations Manager at SpringHill Suites by Marriott Boca Raton, responded to this review, March 18, 2014
Thank you for taking the time to review our hotel on your recent stay with us.

Our housekeepers need to verify that guests have checked out of the room on check out days. However, the only way for us to know if you are still in the room, without having a "do not disturb sign" on the door, is to knock.

We apologize that we did not meet your expectations of what you felt was proper protocol.
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202 reviews from our community

Traveler rating
    73
    75
    33
    17
    4
See reviews for
70
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Butler, Pennsylvania
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2014

Very clean, close to most all major cruise/airport... Enjoyed the suite... Even though there were baseball teams in the hotel, they made sure that we were comfortable and on a different floor.
Very happy...Breakfast was wonderful ;0)

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 16, 2014

I was traveling from Miami to Washington DC ..and suddenly my car stopped working ..so after called a AAA Tow I found myself in the need of a hotel to stay the night.....closest one was this Marriott Spring Hill .......whee I booked and stayed the night .....The staff was very kind and the facilities were clean and amenities wonderful.......The decoration was awesome ....definitely a place to come back !

Room Tip: HIgher floor was nice for me !
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lincolnton, North Carolina
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 16, 2014

We were interested in finding a safe place in South Florida and this filled the bill however the hotel is not centrally located to downtown where we wanted to visit.
The hotel is well equipped with an assortment of food items for breakfast.
While the room is called a studio suite it is quite crowded with two regular sized beds, not queen and there is a feeling of claustrophobia at times.Ask for one king size bed.

Room Tip: Away from elevators is a good practice
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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world wide
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2014

Clean hotel with efficient staff. The rooms are spacious and comfortable.
The free breakfast is an added benefit but the guests , especially on weekends spoil this by turning the dining area into a feeding frenzy. Definitely not the hotels fault but a pity as it puts one off going down for breakfast as guests push and shove their way around the buffet as if it's their first meal in days.

Room Tip: Avoid any floor with rooms 20 to 22. Near elevators and ice machine.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sturbridge, Massachusetts
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 15, 2014

Nothing but good things to say about the staff here, especially Anna Maria. Hotel is convenient to everything. Rooms are clean and quiet. For the price, in this area, it's agood deal. Walking path nearby, near shopping and dining.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 14, 2014

Unfortunately, though I didn't really experience any problems, there was nothing here that "wowed" me or that was exceptional or deserving of a higher rating. Front desk staff was average, rooms were average and breakfast was average. I will add that the layout of my room in this particular SpringHill Suites was a bit strange as compared to others. Also, the fact that there was only one remote control for the two separate TV's became a problem during the night..

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesBoca, Guest Relations Manager at SpringHill Suites by Marriott Boca Raton, responded to this review, January 29, 2014
Thank you for your feedback regarding your recent stay with us. We appreciate all of the comments received from guest visits and you will be happy to learn that we have added another remote to each suite so each room has 2 remote controls. Thank you again for your comments and we hope to welcome you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott Boca Raton

Address: 5130 NW 8th Avenue, Boca Raton, FL 33487
Location: United States > Florida > Boca Raton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Boca Raton
#6 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Boca Raton 3*
Number of rooms: 146
Official Description (provided by the hotel):
The SpringHill Suites Boca Raton is the ideal hotel for business, family vacations, or romantic getaways. Located in Boca Raton, Florida, the SpringHill Suites is within minutes of several local businesses and championship golf courses like Broken Sound Golf Course. You will be sure to enjoy outstanding service and amenities at the SpringHill Suites Boca Raton. Our suites are 25% larger than the traditional hotel room giving you space to relax and enjoy your trip. Other amenities for you to enjoy include an outdoor pool, Free Wifi, Complimentary Hot Breakfast, and 24 Hour Fitness Center. ... more   less 
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Also Known As:
Springhill Suites Boca Raton Hotel Boca Raton
Boca Raton Springhill Suites

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