The afternoon started very slow as my wife and I found out upon arrival to Towneplace Suites in Boca Raton that our reservation had a little follow up problem and what we had requested was not available and we were lloking to over 10+ days in an unit smaller than what we had in mind and honestly, I was ready to leave and loose a portion of my credit card deposit but this "angel" came around and came to our rescue and she took instant action to resolve this unconfortable situation and did all that it was possible at the moment to give an adequate solution and she did; this "angel´s" name is Ana Maria and she works in the front desk of this faccilite. I sincerely hope that the Marriott top brass has somebody reading your Tripadvisor material and reviews as she , along with her colleague, Ing. Louis, turned out a sour lemon in a sweet sejour. The installations were adequate for our ocassional cooking needs "in house", the ammenities were also as expected and the overall rating for a stay of 12 days, making a special mention of the well known "Marriott beds" were excellent. I must mention that nowadays, with so much alredy made food in the local supermarkets for take out with a great flavour and quality (try the Chicken noodle soup from the Publix supermarket on Military Road and you will certainly look for the "grandma" that cooked it).
As usual, Marriott has contributed with their installations and this great service team that I just mentioned, for a memorable 12 days vacation in this West Palm Beach area with many many surprises and great eating places and specially, nice people.
Corner suites are spacious and comfortable
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 9, 2013
Report response as inappropriate
We would like to start by thanking you for your review and thank you for your kind words for Anna and Louis. We know they will be pleased to hear your kind words and we will be sure to share them with the entire team!
We take great pride in our service levels and to really treat each of our guests as if they were part of our own family. Thank you for staying at our TownePlace Suites and we hope to have the opportunity of serving you again in the future!
John Barone General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.