I had stayed at this hotel for one night about 5 years ago, and the experience was positive so I was not put off by the negative reviews I read. However I was so blown away by the current stay, that I felt impelled to post my experience. I don't remember the hotel seeming tired and rundown before, and if it possibly happened in between my visits, it has definitely been remedied now. Our room was very nice with updated decor including a chaise lounge/fainting couch, we had one of the pool side patio rooms, which had an extra door opening onto a private patio. We will definitely request one of these next time as well. The pool area had a very romantic tropical feel with lots of vegetation and waterfalls. Very nice hot tub location sitting up above the pool and hidden from view. It could use a little more ligthing around the hot tub at night. I loved the fact that the pool was open 24 hours so if you wanted a late night dip you could. The best thing was the staff, every single person was welcoming and friendly. Maybe they all just graduated from a Marriott program, but I have never had a stay where everyone one just went out of their way to make you feel welcome. From the front desk staff, to the bellmen/lady to the pool bar attendant to the restaurant hostess. I did have a little language/communication problem with one waiter, but it was minor. The only meal we ate there was breakfast for 3 days and it was excellent, but I can't tell you about other meals, because we were out and about for those. Location is great, close to shopping, movies etc. Not on the beach, but not too far away if you want to go. I would definitely come here again.
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