This was my first stay at a Renaissance hotel in quite a while but if this experience is at all representative of the brand in general I will become a frequent guest of this chain.
I loved the Renaissance Boca Raton for the way they handled the details. I stay in a lot of 4 to 5 star hotels and find impressive lobbies, nice gyms, pretty pools and comfy beds are all pretty standard features of the category. But many just don’t pay attention to the little details. This hotel did.
- The staff at check-in was very friendly and helpful, and offered a few different room options to select from.
- I called down for a larger ice-bucket to keep some drinks cold and the person at the front desk helpfully suggested a refrigerator could be brought up to the room. 5 minutes later it was in my room. 5 minutes after that, SHE called back to confirm that I received it ok.
- Wireless in-room internet access is free and the mini-bar prices are actually reasonable. Nothing is more irritating than getting nickled and dimed for this stuff.
- I experienced a problem with one of the soda vending machines, explained the problem to the person at the front desk and he got me what I wanted from the store – and gave it to me for free. A very small detail to be sure but a lot of hotels would have shrugged it off.
The room was clean, modern and very tastefully decorated. I’ll be back!














