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“Excellent service, beautiful property, near restaurant and shopping” 5 of 5 stars
Review of Renaissance Boca Raton Hotel

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Renaissance Boca Raton Hotel
4.0 of 5 Hotel   |   2000 NW 19th Street, Boca Raton, FL 33431   |  
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Ranked #6 of 26 Hotels in Boca Raton
1 review
1 helpful vote 1 helpful vote
“Excellent service, beautiful property, near restaurant and shopping”
5 of 5 stars Reviewed May 28, 2012 via mobile

My husband and I booked this hotel for Memorial weekend because we got an amazing deal what we did not expect was such a wonderful property and outstanding service, the lobby is beautiful decorated with very nice furniture the rooms are big and clean, we loved the pool area we spend a lot of time there, the manager came to personally give one bottle of water to each and everyone at the pool on Saturday (how great is that?). The location is near plenty of restaurants all walking distance and the beach is 5 min away. I recommended this hotel to my friends and family and now I am writing this review to recommend it to you!

Stayed May 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, May 30, 2012
Thank you very much for taking the time to provide such wonderful feedback regarding your recent stay. The hotel really does have outstanding amenities such as the cascading waterfall pool, the Oasis Bar & Cafe, Umbria our Italian Restaurant and the hotels ideal location, walking distance to so many shops, spas and restaurants to choose from. We also appreciate the comment on the large clean rooms and the personalized service from our staff. We really do focus on the details and thank you for allowing us to be your vacation destination this past weekend.
We look forward to your return visit.
Michael Allen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed May 23, 2012

l should say the personnel room service by the name of Vicky make my stay at your hotel a very agreeable experience. Vicky has such a pleaseant personaltiy the smile never left her face .She consistently gone above and beyond her job to provide the best service.she demonstrate an excellent customer service , l really appreciated her service, l think the hotel should be proud to have a staff like her, but , ontheother hand, l noted that fornt desk personnel was'nt that professional or friendly as they suppose to be. l said that becasue l over heard the front desk personnel interact with Vicky in unprofessional and degrated way...??!!!!,. that is led me to wounder their capacity to present the hotal as they are the fornt desk personnel??????????!!!!!!!!!!!

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, May 25, 2012
We appreciate the positive words about our associates. The Renaissance Boca Raton team works very hard each and every day to exceed our guest’s expectations and ensure Great Guest Satisfaction 24/7. All of our Associates at the hotel focus on Service Excellence and insuring our guests stay with us not only today but tomorrow and we earn their patronage for many years to come. Each one of our associates are specialists at what they do and they come together to work as one successful unit. We truly care about each and everyone of our guests stay
We look forward to your return visit.
Michael Allen - General Manager
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Bushey
1 review
5 of 5 stars Reviewed May 23, 2012

My wife and i have vacationed at this hotel for the past 15 years even before it became a Renaissance.We have just completed our best holiday there yet.We stayed for 16 nights and were so well looked after.Ideally situated close to Town Centre(we're English) Mall for great shopping and a varied choice of restaurants nearby.All the hotel staff were helpful particularly Mathias Weber the front Office Manager.David and Derick in Catering,Stephanie in the club room and Robert the Engineer who went out of his way to help us with a packaging problem thanks to my wife's shopping also deserve a Special Mention.Thankyou to Michael Allen the General Manager for his kindness and for running a Great Hotel..

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, May 26, 2012
Thank you for the fantastic comments regarding your recent 16 night stay at the Renaissance Boca Raton. We are so appreciative to have so many return guests like yourselves that return year after year. We are very proud to have you with us each year - specifically, 15 years of your loyalty is something we cannot thank you enough for loyalty. Thank you for making our hotel your “home away from home” - When you return it is like a family visit and everyone enjoys seeing you back to the hotel. We also very much appreciate the recognition of our superstar team members with the comment – “particularly Mathias Weber the front Office Manager. David and Derrick in Catering, Stephanie in the club room and Robert the Engineer who went out of his way to help us. We look forward to your next return visit.
With kind regards,
Michael Allen – General Manager
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Lewisville, NC
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 18, 2012

Stayed here only one night. It's a decent value but a little run down. Nothing special to recommend it.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, May 26, 2012
We are always appreciative of feedback regarding our guests recent stay. Your comment mentioned.
" Pros
- Great Location.. Restaurants, stores, bars, shopping nearby
- Great Staff
- Nice pool area"

Thank you for recognizing what our hotel excels at compared to any other hotel in Boca Raton - Our Five Star staff, great location & wonderful amenities to experience at the Renaissance Boca Raton.
Michael Allen - General Manager
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Montreal
1 review
3 of 5 stars Reviewed May 15, 2012

Its an average hotel.. The management does try to market this as upscale business and semi-luxurious hotel.. Lets just say that not quite working out.

Pros
- Great Location.. Restaurants, stores, bars, shopping nearby
- Great Staff
- Nice pool area

Cons
- Little out of its time.. Dark/Gloomy hallways and lounge
- A little lacking in the quality of in-room accessories.
- Lounge is open all the time, but the snacks available are limited to semi-stale fruits. During "happy hours" very basic selection is available. No shortage of water and sodas however.
- Breakfast in the club lounge is not great (restaurant breakfast is OK however)

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, May 30, 2012
We are always appreciative of feedback regarding our guests recent stay. Your positive comments shared include;
" Pros. Great Location.. Restaurants, stores, bars, shopping nearby, Great Staff. Nice pool area"
Thank you for recognizing what our hotel excels at compared to any other hotel in Boca Raton - Our Five Star staff, great location & wonderful amenities to experience at the Renaissance Boca Raton.
Michael Allen - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling Heights, Michigan
1 review
4 of 5 stars Reviewed May 12, 2012

The Renaissance Boca Raton is a great hotel to stay at if you just want to get away and relax poolside, if you are traveling on business or just want to enjoy the sun and fun of Southern FL. The staff is there to please and having stayed there numerous times I could name numerous individuals at this location that continously display a strong customer focus. If every hotel I stayed at had an employee like Vicky, for example, I'd be thrilled. She's always got a smile on her face and greets me by name. The staff at this location truly works hard and goes the extra mile to make this hotel a home away from home.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, May 13, 2012
Thank you for taking time to write this wonderful review. We are very proud of our staff and the outstanding experiences they provide consistently for our hotel guests. We are thrilled to hear that you had so many positive interactions with our hotel team including Vicky in room service. She is always focused on ensure a great in room dining experience.
Thank you again for taking the time to share you informative feedback.
Michael Allen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
1 review
4 of 5 stars Reviewed May 9, 2012

We had a great time at the Renaissance Hotel in Boca Raton. The staff was great. In particular, Djems Joseph and a poolside bartender named Heather. Both were friendly but not invasive, very informative about the area and made us feel at home.

I have to mention, however, that the hotel itself was in need of a little TLC. Our room needed to be painted badly and the sheets were just worn out. In general, the room was clean but really needed a "spring cleaning" with carpet cleaning, window cleaning and thorough dusting. Maybe some fresh caulk around the tub?

We still liked it very much and had a great time. Just a suggestion to make it even better.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, May 13, 2012
Thank you for taking the time to share your outstanding feedback on your staff experience. The entire team at the Renaissance Boca Raton Hotel is always striving to ensure each and every guest experience is the best, most importantly it becomes such a memorable experience our guest return again and again.
Your very kind comment mentioned ~ "Djems Joseph and a poolside bartender named Heather. Both were friendly but not invasive, very informative about the area and made us feel at home, “what wonderful feedback. This is truly our goal each and every day - to make our hotel guests feel like –The Renaissance Boca Raton is their "home away from home".
Thank you again for recognizing our staff.
Michael Allen - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Boca Raton Hotel

Address: 2000 NW 19th Street, Boca Raton, FL 33431
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Boca Raton
#3 Family Hotel in Boca Raton
#3 Luxury Hotel in Boca Raton
#5 Business Hotel in Boca Raton
#6 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Boca Raton Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
Discover the Renaissance Boca Raton Hotel, a resort style, boutique Marriott hotel located in the heart of Boca Raton, FL. Steps away from Boca Town Center Mall, home to high end anchor stores and Apple. Host hotel for the 2011 Allianz Life Golf Tournament. Just a few miles from the white sandy beaches of Boca Raton, home of the International USTA Tennis Championships. Local attractions include the Morikami Japanese Gardens, Gumbo Limbo Park & Nature Center. Boca Raton is a mecca for higher education, including Florida Atlantic University (FAU), Lynn University, St. Andrews and Pine Crest Preparatory schools as well as corporate business headquarters such as Tyco, Office Depot, Oce, Jarden, GEO Group. Our Spanish Mediterranean style design and waterfall, resort style pool and tiki bar create a true South Florida experience. This Boca Raton hotel's 15,000 sq ft of flexible indoor and outdoor venue space is perfect for meetings, conferences, weddings and other events. ... more   less 
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Also Known As:
Renaissance Boca Raton
Boca Raton Renaissance

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