Although we were booked for a full week, our family checked out after one night. This is not a family hotel. It is mainly for business and couples. Although we knew this going in, we figured it didn't matter since we were going to be out and about during the day and would only use the hotel for sleeping and breakfast. But it did matter.
Check in was fast and friendly. We arrived before check in time and our room was ready. We had booked thru their website and upon check in I was required to sign a form stating that if we checked out early we would be charged $50. We did not book a prepaid or no-refund rate. First time I have ever encountered that.
Room had 2 double beds in the bedroom, and a pull out couch in the living area. Be warned: the pull out is TWIN sized. Bathroom is the smallest we have ever seen for a suite type room. Only one person can stand in there at a time and even thats tight. Clearly not made for a family.
Pool area was very nice. Pool towels, however, were very small, very thin, and very cheap. They did not match the quality of the hotel.
Breakfast was one of the best we have ever seen especially considering its free. More formal than a family type hotel. You are seated and waiters serve you beverages. On the card that you get that entitles you to a free breakfast, it clearly states (in large letters) that gratuity is not included.
There is a free 2 hour manager cocktail reception every night. We did not attend. There were a few business people there and we would have felt uncomfortable having kids there ordering shirley temples. More of a lounge type atmosphere.
After one night I went to the front desk and explained that I thought we were in the wrong type of hotel. The clerks couldn't have been nicer. They understood and actually said they were sorry that we felt that way. Of course they wouldn't charge us the early departure fee. Now thats customer service. We moved to an Embassy Suites several miles away, also in Boca Raton. That was an excellent choice for our family.
If I wasn't on a family vacation, this would have been a great choice =] This hotel is clean and well run. Don't hesitate to book a room here. Great for busines or a quick getaway. Just maybe not for a family type vacation.













