We booked 2 rooms at this hotel and had great expectations from previous stays at Hilton hotels. From the moment we entered the Hilton complex it gave off an unwelcoming vibe - from the outside it looks quite acceptable and smart but it goes downhill from then-on with the first impression of the front mat needing a good sweep. It is one of those "inside out complexes" where the rooms are built around a courtyard. The humidity and heat in the inside was unbearable and by the time you got to your room you were enveloped in clingy humidity and damp. Although our two rooms were next door to each other, one of our rooms was ok but the second was shabby, mouldy, dirty, unbelievably damp, uninviting and smelled of what I can only describe as urine and mould! You could feel the damp on your feet if you dared to walk on the carpet without shoes. We paid extra for the lake view but the windows were so grubby you could hardly see out. It seemed as though one of our rooms had been renovated at some time and the other had not - the windows were black with mould and the patio doors were so gunged up with grime it was difficult to open them. We complained at reception but they weren't really bothered. We were offered a replacement room but this was as poor as the first so we reluctantly stuck out the first night as it was getting late but decided to look for another hotel the next day if a better room was not available the following day and things didn't improve. (Having read previous reviews, I now realise that other people have experienced the same problems as we did). This was not a cheap hotel by any means and we did not get any deals or offers - paid full pops so we weren't happy. Not that you should expect inferior rooms for "offer" rooms anyway.
Having spent a night in the room, where even the bed was so damp the sheets clung to you, we asked again at reception for another room. They said the hotel was full and there wasn't anything available. However, later that evening we desperately asked again (different reception staff and quite a bit more obliging and understanding) and was offered a room on the top floor which they describe as "allergy friendly Pure rooms". The difference was unbelievable! If only we had had the choice of one of these rooms in the first place it would have made our stay so different. Units inside the rooms filtered the air and dried the dampness. This room was also far superior in terms of cleanliness, brightness and overall appeal. So, the second half of our 4 day stay was good whilst the first half was so grim - no guest should have to stay in a room like that.
The complimentary breakfast was good and the pool area was decent. The omelette station provided great omelettes though but you had to wait as the chef was working full out to keep up with demand. There was also complimentary drinks 5 - 7 on an evening - Nothing is really "complimentary" as it's reflected in the hotel price. Decent pool area.
Would we stay there again? Probably not and definitely only if the allergy free rooms on the top floor were available. All in all, 2 days of our holiday were spoiled.
- Official Description (provided by the hotel):
- Experience one of the most elegant hotels in Boca Raton for business or pleasure. Situated in a peaceful lakeside complex in Boca Raton, FL, the Hilton Boca Raton Suites hotel puts you in easy reach of some of the area's best shopping, dining, golf and beaches. A complimentary shuttle service makes it easy to get around. The two-room suites at this all-suite hotel give you the flexibility to make the most out of your stay. A private bedroom and separate living area means that there is plenty of space to relax or get some work done.Make use of the high-speed internet access to stay connected, or get some work done in the business center. Three flexible function rooms make this Boca Raton hotel the ideal meeting venue. After a busy day, soak up the warm Florida sunshine with a swim in our outdoor pool or work out in the contemporary fitness center. Unwind with complimentary drinks and snacks at the nightly Cocktail Reception. Start every morning in style with a complimentary cooked-to-order breakfast. •All-suite Boca Raton Florida hotel in tranquil lakeside complex, located in the heart of Boca •Spacious two-room suites with private bedroom and separate living area •Complimentary shuttle service, outdoor heated pool and 24-hour fitness center •Complimentary cooked-to-order breakfast and complimentary nightly Cocktail Reception •High speed internet access, business center and three flexible lakeside meeting rooms ... more less
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- Also Known As:
- Hilton Suites Boca Raton Hotel Boca Raton
- Hilton Hotel Boca Raton
- Hilton Boca Raton
- Boca Raton Hilton