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“Horrible” 1 of 5 stars
Review of Hilton Boca Raton Suites

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Hilton Boca Raton Suites
3.5 of 5 Hotel   |   7920 Glades Road, Boca Raton, FL 33434   |  
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Ranked #11 of 26 hotels in Boca Raton
Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
“Horrible”
1 of 5 stars Reviewed February 19, 2013

Booked a king sized bed over the phone with a representative as my husband is tall and cannot fit the length of a queen. Arrived at the hotel to find a double queen. Was told that when we booked there weren't any Kings available. Our email confirmation stated king size bed. So why would you book us for a king size bed if there weren't any available? There is a reason it was booked. If we had known there weren't any available, we would have gone to another hotel and still keep hilton in mind for the future. However, after this I am not sure I will ever use hilton again. No refund or discount was given. Definitely not worth the $300 per night. Breakfast staff seemed unhappy. We were seated, gave our table number, got up for our breakfast, and returned to our seat given to someone else. Then waited to be reseated. Unpleasant staff in dining area.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, February 21, 2013
Thank you for your comments.

Please accept my sincere apology for your experience. I totally understand your frustration and disappointment with not receiving the room type reserved. While not intentional, there was an error made at time of reservation and I have already adressed the issue with our reservations team to prevent it in future.

I'm gald we were able to discuss your concerns directly and resolve the situation to your satiisfaction.

We do hope you will visit us again.

Sincerely,
John Bailey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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518 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Warwick, Rhode Island, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed there for a three day getaway. Great Hotel, easy access right off the Turnpike. Short drive to shopping and other activities. Beautiful indoor open air atrium connected to outside pool. Room was clean and fresh.
Morning breakfast was excellent every day. Large selection and food was good. Staff was pleasant and friendly. Would not hesitate to stay there again or to reccomend to anyone.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
1 review
5 of 5 stars Reviewed February 17, 2013

A grand hotel! All staff were polite, professional, and caring. Special kudos to the entire breakfast team. Great food, great hospitality. If you are travelling with a pet, this is the place to stay. Pet accomodations made our first time travel with our cat a great experience. Will we come back? Absolutely.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2013

We have stayed at this hotel many times. Each stay has been a wonderful experience. 11 out of 10 for the value. We are made to feel that we are the most important people at the hotel. The location of the hotel is perfect for people who wish to be near the beach, and city excitement

Room Tip: We have stayed at ths hotel many times. Each room has been an excellent experience. Tell the reserva...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Bloomfield
2 reviews
5 of 5 stars Reviewed February 13, 2013

we loved the location of the hotel in relation to the places that we went to, with regard to shopping,movies, dining and an ice cream treat in the evening; for all of these things, the Hilton location was wonderful.

Room Tip: we loved staying on the first floor as we were close for breakfast; the concierge services which we...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

This is the best hotel in the area...clean, modern, and usually quiet. Great cooked-to-order breakfast, as well as buffet selections. Happy hour is a bonus! There is no food service after breakfast, but lots of nearby places. Good location, right next to Turnpike and not far from I-95.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 9, 2013

This property was several other brands over the last twenty-years before becoming a Hilton brand and it is showing its age. Common areas and rooms are dated but more concerning is the lack of room cleanliness. If the franchisee does not have millions for a complete renovation they should invest hundreds in cleaning supplies and retraining of the hotel staff. Obviously the property general manager does not venture outside his/her office to inspect the rooms. If they did they would discover filthy carpet, soiled mattress covers and pillows, left-over hair on shower walls, stained (although large) bath tubs, dirty hand sinks, etc.. The toilet smell like old urine. There is an area between the toilet seat and base that has not been cleaned since it was installed. Clean your facilities and this would truly be a four star. I wonder how many rooms must the maids clean per shift and how many minutes they are allowed to clean each room? Either way, sanitation or lack thereof is the sole responsibility of the management team, ownership and the Hilton brand for allowing this lack of cleanliness.

Positives-Friendly staff, long/deep bath tub, properly working and clean iron, good work/desk area and lighting, two room suite and good location. They also have a small but adequate refrigerator and microwave.

Negatives- Lack of cleanliness and age of the facility which would not be as noticeable if the facility was clean. The rooms could use additional electrical outlets.

Room Tip: Bring cleaning supplies. Call Hilton corporate office and tell them to loan the franchisee money for...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, February 11, 2013
We appreciate that you chose to stay with us during your business travels to Boca Raton.

I can assure you that cleanliness is very important to us and we're working on additional quality assurance practices to ensure your experience never happens again. I've addressed your concerns with staff and we're taking immediate action to rectify the issues. Please direct message me your contact information so I can speak with you and personally apologize. We value your business and hope you give us another chance to make things right.

Sincerely,
John Bailey, GM
john.c.bailey@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Boca Raton Suites

Address: 7920 Glades Road, Boca Raton, FL 33434
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Boca Raton
#10 Family Hotel in Boca Raton
#12 Business Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boca Raton Suites 3.5*
Official Description (provided by the hotel):
Experience one of the most elegant hotels in Boca Raton for business or pleasure. Situated in a peaceful lakeside complex in Boca Raton, FL, the Hilton Boca Raton Suites hotel puts you in easy reach of some of the area's best shopping, dining, golf and beaches. A complimentary shuttle service makes it easy to get around. The two-room suites at this all-suite hotel give you the flexibility to make the most out of your stay. A private bedroom and separate living area means that there is plenty of space to relax or get some work done.Make use of the high-speed internet access to stay connected, or get some work done in the business center. Three flexible function rooms make this Boca Raton hotel the ideal meeting venue. After a busy day, soak up the warm Florida sunshine with a swim in our outdoor pool or work out in the contemporary fitness center. Unwind with complimentary drinks and snacks at the nightly Cocktail Reception. Start every morning in style with a complimentary cooked-to-order breakfast. •All-suite Boca Raton Florida hotel in tranquil lakeside complex, located in the heart of Boca •Spacious two-room suites with private bedroom and separate living area •Complimentary shuttle service, outdoor heated pool and 24-hour fitness center •Complimentary cooked-to-order breakfast and complimentary nightly Cocktail Reception •High speed internet access, business center and three flexible lakeside meeting rooms ... more   less 
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Also Known As:
Hilton Suites Boca Raton Hotel Boca Raton
Hilton Hotel Boca Raton
Hilton Boca Raton
Boca Raton Hilton

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