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You added Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel to your Saves list
Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)   |  
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Family Fun Package
Ranked #3 of 26 Hotels in Boca Raton
Wesley Chapel, United States
1 review
“Issue Resolution”
2 of 5 stars Reviewed yesterday NEW

The issue resolution process at this hotel was underwhelming to say the least. The grounds and overall aesthetics of the hotel were up to par but management definitely was not. Issues that I faced were not properly dealt with and as a result, I decided to leave early.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
    173
    70
    27
    15
    5
See reviews for
77
98
12
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Boca Raton, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

We had our son's wedding reception at the Waterstone Resort on the penthouse level. The food served at our reception was fantastic. From the hors d'oeuvers to the desserts, the food was incredibly delicious. Everything was cooked to perfection. The waiting staff was exceptional. Fran, the head of the catering department, went above and beyond making sure every little detail was perfect. I would highly recommend this Hotel for any celebration.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dix Hills, New York
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We travel to Boca quite often with family. Waterstone is a great hotel to take in the Intracoastal! Clean, very comfortable rooms with great views from their terraces. We ate breakfast and lunch there every day and LOVED the experience of sitting outside on the water. The food was good, not exceptional. We were disappointed that they did not serve freshly squeezed orange juice with breakfast, especially since we were in Florida. The mattress, however , was one of the best I have slept in!! All in all, we would stay there again next time we are visiting Boca.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had breakfast here this weekend and sat outside. Our waitress was great, and the food was pretty good, however the coffee was excellent which for me is a must for breakfast. Place was recently renovated and overall had a lovely time. Not much water front dining in Boca so this is a nice option.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The title says its all. There just aren't great hotels in this area, so if you need to be in Boca - especially close to A1A - this is about it. I have to wonder hard how so many people like this place. It's downright eerie. The rooms have the sterile feel of a hospital operating room. This is not "modern." It's cold and tacky. No color at all? Fluorescent lighting everywhere? The only positive I can think of is that the bed was very comfortable. Otherwise the hotel is lacking in so many ways. Yes you may have water views. You are also right over a busy and well-traveled road. Not to mention the drawbridge that goes up on demand which is signaled by loud ringing alarm clock type bells for several minutes before going up (followed by a loud clang as the bridge gets into the up position) and then again as it goes down. This can start as early as around 5am and happen as frequently as at 15-20 minute intervals. The food service was awful. Took us almost an hour to get coffee delivered one morning. Despite numerous calls to see where it was, no one bothered calling back or following up. The parking valet was another weakness. First we thought it might be just one or two of the guys, but they were all quite dim. Even when we mentioned issues to the front desk, no one cared. We were so disappointed by this stay that it has tainted the entire Hilton brand for us.

  • Stayed March 2015, traveled with friends
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 2 days ago
My apologies for your disappointing stay. I can and will address your comments regarding the coffee/food service issue and the valet service. The delay and responsiveness of the staff we do control and monitor daily. Unfortunately we did not hit the high marks during your visit. We greatly appreciate your business and would hope that you would continue to patronize our hotel although it does not appear likely. We thank you for your feedback as it is essential to us as we continue to strive to improve both our service standards and our physical product...a work in process. Your comments and critique are appreciated and will be considered as we move forward. Keep an eye on us as we continue to make changes and additions and hopefully you will give us another try in the future.
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Boca raton
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

When we entered the lobby, it was very nicely decorated and had an excellent scent.

My girlfriend and I stopped for an appetizer and drink after work. We decided to take advantage of the view, which was nice and the breeze kept you comfortable.

The menu was a typical south Florida menu, average and not anything special. Prices are average plus.

Unfortunately, to me it was average. Possibly, I am spoiled from all the wonderful places I have gotten to visit.

As we sat in the bar, the tiles started to fall off. It was unusual and there seemed to be no sense of urgency from management to address the problem.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 3 days ago
Thank you for visiting our restaurant and taking you time to post a review. Feedback is essential to us as we continue to strive to improve our operations as well as our physical product. We appreciate your comments and critique and will certainly share it with our team. My apologies as well for the issue with the tile. That construction issue has been addressed. Hopefully you will provide us another opportunity to serve you in the future.
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Columbus
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It's obvious that this particular property is managed excellently. Never did we encounter any staff on a negative basis! Even when I stated I didn't get a cookie upon check-in - I was given 1 complimentary drink voucher! The only 2 negatives were: each morning at 7:23 am the drawbridge opens with a very loud DING DING DING allowing the bridge to open and large boats to proceed! Not much can be done about that! Internet was not wonderful - as each day one has to log on and then the signals were not strong throughout the hotel. When I inquired about all of this at the Front Desk I was told logging on each day was a security issue for all guests. The signal wasn't strong as I stated. I commend this management for a hotel well operated from all staff in all the areas. Food in each restaurants was excellent, wonderful healthy selections and fresh tasting everything! Great Location - walking distance south 1 1/2 mi. to Dearfield Beach & 1.7 mi west and north to Mizner Park area.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 3 days ago
Thank you very much for the terrific review, especially the acknowledgement of our staff. I will be certain to share your review with our team which they will be delighted to see. We value your business very much and definitely hope to have another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

Address: 999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Boca Raton
#3 Romantic Hotel in Boca Raton
#4 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
Relax in style at Waterstone Resort & Marina Boca Raton - A DoubleTree by Hilton Hotel. Set on the Intracoastal Waterway just 300 yards from the beach. Hotel is located just minutes from downtown Boca restaurants and nightlife. Enjoy stylish guest rooms or suites with balconies available with spectacular views of the water. ... more   less 
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Also Known As:
Boca Raton Bridge Resort

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