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“Pleasant, has some kinks to work out” 3 of 5 stars
Review of Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)   |  
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Ranked #2 of 26 Hotels in Boca Raton
Boca Raton, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
“Pleasant, has some kinks to work out”
3 of 5 stars Reviewed yesterday NEW

Overall, I enjoyed our Christmas stay at the hotel, though I wished I had requested a room facing the water. My only complaints have to do with the air conditioning (it wasn't functioning optimally) and the strange and very powerful fragrance (cleaners?) the hotel is using in its lobby. I liked the outdoor space and pool and the one lunch we ate there was good. It is a basic room, but quite comfortable, and if they figure out the A/C and maintain the property, I would stay there again. The valet parkers were quite nice, but the front desk was a bit understaffed at times .

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    108
    37
    18
    8
    4
See reviews for
49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
detroit, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great food too! Newly renovated hotel was clean and updated, great location on intercoastal. Sat outside for breakfast and lunch to enjoy the view of the water! Room was nice size with stall shower and flat screen television that actually worked!

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 3 days ago
Thank you for posting your review on Trip Advisor. We appreciate your nice response and comments and are very happy you had a great stay. We look forward to your return as a future guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great facility, with great staff. Felt home away from home. Two minitue walk to the Ocean beach, watch the surfers. Great food and very attentive staff. My needs were all taken care of. They did everything in there power to ensure my stay was outstanding. I would definately return to this Hotel in the future

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 4 days ago
Thank you for the terrific Trip Advisor review. Trip Advisor is extremely important to our hotel and is also very important to our guests and future guests. We appreciate you taking the time to post your review and certainly appreciate your business. We hope to see you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 5 days ago NEW

Overall that Hotel was extremely customer oriented. Staff very friendly and the Restaurant food quality was for a Hotel more then I expected. The location was nice and the Hotel rooms was clean and the view also was perfect.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 4 days ago
Thank you once again for taking your time to post a review on Trip Advisor...as I know that you responded on the Hotel Survey. Trip Advisor reviews are extremely important to us as well as to our past and future guests. Thank you for the nice comments. We greatly appreciate your business and hope to see you return in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, United States
1 review
2 of 5 stars Reviewed 1 week ago

Two of my seven morning, I was awakened by a maid, who walked into my room to clean at 7.15am. Not cool, especially given the fact I was in meetings until 2am each of the nights I was there. Second, my bathroom ceiling had a leak in it - from the toilet upstairs and it was never fixed and there were no additional rooms available. Breakfast the first morning, took more than an hour to be served. It was nutty and it was the last day we tried to eat there. We had two rooms for 7 nights - one of the worst hotel experiences I've ever had.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 4 days ago
Thank you for taking your time to submit a review to Trip Advisor. We certainly appreciate your candor and candidness. We obviously were not operating on all 8 cylinders as it pertains to your visit to our hotel. My sincere apologies on behalf of our entire staff. We take great pride in our service standards which we continuously strive to improve...so a review like yours is very disheartening to our entire team. Unfortunately I was not made aware of your issues during your visit where we could have possibly made some adjustments and corrections. Feel free to contact the hotel at anytime and ask for me. I would be happy to discuss your stay and the issues you encountered and possibly come up with some resolution. We greatly value your business and would do nothing intentionally to jeopardize it...and would love to see you return to have another opportunity to serve you in the correct manner.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located in the very nice residential area. Hotel is right on the Intracoastal Waterway so it is fun just to sit outside restaurant and watch boat go by. According to the hotel staff it is just 5-10 minutes walking to the beach. The ocean was seeing from the balcony. Contemporary decoration of the rooms and lobby is very interesting. The room is a good size with comfortable bed. Everything was clean and well organized. The hotel staff, the valet, front desk, servers, cleaning crew was very friendly and helpful. We want specially thank Maria at the front desk for taking time to tell us about the area and hotel transportation. Thank you and we will be back if ever in the area

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Thank you for taking your time to post a review. This is extremely helpful to us and our current and future guests. We greatly appreciate your business and thank you for the kind comments about our property and staff. We hope to see you return in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aspen, United States
1 review
5 of 5 stars Reviewed 1 week ago

A charming, beautiful hotel. It has up to date finishes, clean and an effective work space for the business traveler. The staff was most helpful. The hotel offers value greater than its cost. I recommemd it highly.

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Thank you for taking your time to post a review. This is extremely helpful to us and our future guests. We appreciate both your business and the nice comments and certainly hope to see you return in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

Address: 999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Boca Raton
#3 Romantic Hotel in Boca Raton
#7 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
Relax in style at Waterstone Resort & Marina Boca Raton - A DoubleTree by Hilton Hotel. Set on the Intracoastal Waterway just 300 yards from the beach. Hotel is located just minutes from downtown Boca restaurants and nightlife. Enjoy stylish guest rooms or suites with balconies available with spectacular views of the water. ... more   less 
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Also Known As:
Boca Raton Bridge Resort

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