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“Interesting Place in Residential Area” 5 of 5 stars
Review of Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)   |  
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Ranked #2 of 26 Hotels in Boca Raton
Florida
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Interesting Place in Residential Area”
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located in the very nice residential area. Hotel is right on the Intracoastal Waterway so it is fun just to sit outside restaurant and watch boat go by. According to the hotel staff it is just 5-10 minutes walking to the beach. The ocean was seeing from the balcony. Contemporary decoration of the rooms and lobby is very interesting. The room is a good size with comfortable bed. Everything was clean and well organized. The hotel staff, the valet, front desk, servers, cleaning crew was very friendly and helpful. We want specially thank Maria at the front desk for taking time to tell us about the area and hotel transportation. Thank you and we will be back if ever in the area

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, yesterday
Thank you for taking your time to post a review. This is extremely helpful to us and our current and future guests. We greatly appreciate your business and thank you for the kind comments about our property and staff. We hope to see you return in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
    105
    37
    17
    7
    4
See reviews for
48
53
11
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
aspen, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

A charming, beautiful hotel. It has up to date finishes, clean and an effective work space for the business traveler. The staff was most helpful. The hotel offers value greater than its cost. I recommemd it highly.

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, yesterday
Thank you for taking your time to post a review. This is extremely helpful to us and our future guests. We appreciate both your business and the nice comments and certainly hope to see you return in the near future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

SERVICE
From the start to finish we found the staff and on site Owners representative eager to please and of a good standard in the main. Upon check-in Jonathan, at Reception, was very helpful and subsequently was also able and willing to shift our room to the preferred outlook over Lake Boca and at a sufficiently high elevation.
THE ROOM
We found the room to be clean and clearly recently refurbished. The King sized Bed was most comfortable. The en suite Shower Room was also clean and well finished.
LOCATION & AMENITIES
The proximity to the opening road bridge on the other side from Lake Boca is somewhat unusual and whilst overlooking the Pool Area does give additional interest to look at! The 2 Restaurants and food are excellent. They are clearly a target for non-residents as well as residents which is a tribute to the chef. The waiting Staff are mainly helpful and only under pressure from time to time.
WHAT DID WE LIKE BEST AND LEAST?
Best
Helpful Reception Staff and Owner Representative (on site time to time). Recently refurbished rooms.
Least
Not much, although if one was to be "Picky" we found the Entrance Hallway to be a shade functional - if not "cold" - that is both in decor and the Air conditioning! To be fair we had a few cold / windy days during our stay.

Room Tip: Lake side with a high elevation.
See more room tips
  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 3 days ago
Thank you for taking your time to post a review on Trip Advisor as they serve an extremely important tool in the hospitality business. Thank you for the great comments and more importantly your business. It was a pleasure having you as a guest and we certainly hope to see you return to the Waterstone in the near future. We will continue to work on improving both our service levels and our physical product. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york city, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The staff were very eager to please. The first night we had an issue with bridge noise and were moved to a room with a very nice intra-coastal view. Unfortunately, the weather got chilly and we needed heat which did not work. They attempted to fix it but could not and offered to move us again. The available room had no view so we stayed where we were and used extra blankets and took hot showers (plenty of hot water). We were on the 7th floor and they had music playing outside by the pool late at night (after midnight) even though no one was outside. Each night I had to complain - each night they did turn off the music. We left the room one morning at 10:00 and returned at 4:30 to find that the room had still not be made up. This was an inconvenience, as was the ice machine in the hall which remained broken throughout our stay. Upon checkout the manager was very nice and made an adjustment to our bill.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 5 days ago
Thank you for posting your review on Trip Advisor. As covered in a prior communication we certainly apologize for a less than acceptable visit and have taken action to correct the issues you experienced. Thank you for speaking up as this greatly assists our efforts to continue to raise the bar regarding service standards as well as our physical product. Thank you again for your business and we hope to see you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

The only complaint I have is when the hotel was booked we specifically told reservations that a 4:00 PM check would need to be changed to an early check in at 2:00 Pm When we arrived hotel said we would be lucky if the room was ready by 4:00 (wedding was at 6:00)...luckily the room was ready by 3:30 so all worked out but cannot understand when reservation was made they guaranteed a 2:00 PM room ready but when we arrived front desk could have cared less if the room would be ready or not....after flying several hours to get to the wedding not having time to shower and change for the wedding was not an option.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 6 days ago
Thank you for taking your time to complete a Trip Advisor review. Feedback is essential to us as well as other potential Waterstone Patrons as we continue to strive to improve both our service standards as well as our physical product. I will check in to the room availability timing with our staff to address your check-in timing and certainly apologize for any inconvenience this may have caused. We greatly appreciate your business and hope to see you return to the Waterstone Resort in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, United States
1 review
5 of 5 stars Reviewed 1 week ago

Check in was quick and easy. Parking was a little expensive, valet or not. i really enjoyed the stay, the amenities were great. I enjoyed a great breakfast at the downstairs restaurant and the company party was catered by the hotel. Food was excellent.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 6 days ago
Thank you for taking your time to post a review on Trip Advisor as they are a valuable asset to our hotel as well as our current and future guests. Feedback is also very important to us as we continually strive to raise the bar regarding service and our physical product and it also provides opportunity to praise our associates for a job well done where appropriate. Thanks again...and we hope to see you return as a guest in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel over the Thanksgiving holiday and had a wonderful experience. This is a newly renovated hotel. Was previously called The Bridge in Boca Raton, FL.
Room was large and very luxurious. Bathroom was beautiful. Great location. Great staff.
We would definitely come here again.
Sylvia Y.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Thank you for taking your time to post your comments on Trip Advisor. We certainly appreciate the nice comments and will be sure to share them with our team. We also greatly appreciate your business and hope to see you return in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

Address: 999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Boca Raton
#3 Romantic Hotel in Boca Raton
#7 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
Relax in style at Waterstone Resort & Marina Boca Raton - A DoubleTree by Hilton Hotel. Set on the Intracoastal Waterway just 300 yards from the beach. Hotel is located just minutes from downtown Boca restaurants and nightlife. Enjoy stylish guest rooms or suites with balconies available with spectacular views of the water. ... more   less 
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Also Known As:
Boca Raton Bridge Resort

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