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“Helpful and Super Friendly” 5 of 5 stars
Review of Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)   |  
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Family Fun Package
Ranked #4 of 26 Hotels in Boca Raton
Florida, United States
1 review
“Helpful and Super Friendly”
5 of 5 stars Reviewed yesterday NEW

From pre arrival to arrival, the staff was extremely helpful and friendly. It made traveling with a one year old and 10 year old much easier. This was however,more of an adult resort rather than for family fun with small kids, but we will know for next time. Not that they did not try to accommodate us, but would have loved to go with just my husband next time. Excellent service, clean rooms, the breakfast is fabulous.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    87
    31
    12
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Watertown, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I stayed here two nights for business from Oct 19-21. The room was really cozy - very clean and I liked the white/ gray decor. The lobby smelled really good, fruity. The front desk staff were very helpful and friendly. However, I wasn't crazy about the food here or anywhere in Florida for that matter. I don't think Florida in general has caught on to the whole gluten free thing so I ended up hungry for most of the trip since my options for what I could eat were so limited. I did love the restaurant's selection of herbal tea though.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sewickley,Pa
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Had dinner with friends , and loved every minute with the beautiful view and a superb service! Earl was our server and was fantastic! The mushroom soup and tuna tartar were excellent. Would go back in a minute. the setting would be great for any special occasion. Did not stay at the hotel, but lobby looked fun!

Stayed October 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at the Waterstone for Business and Pleasure recently. I have traveled quite a bit and have stayed at many hotels throughout the US as well as abroad. I will have to rate the Waterstone in the top three. The staff was always accommodating, willing to go the extra step to make sure our stay was great. It was clean, fresh and very modern. My wife and I both forgot our reading glasses when we went down for dinner one night. The hostess at the restaurant actually sat with us and read the menu and described the dishes. The meal was one of the best we have ever had. We were always asked if everything was ok or if we needed help with anything. I would have to say, staying at the Waterstone is an experience. It is simply beautiful!!!

Room Tip: View facing the river and ocean are very nice
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear Timothy O:

Thank you for your visit and for taking the time to write about your experience. We take pride in our cleanliness and service levels and it is great that you noticed. I will share your thoughts with Chelsea, the young lady who read to you. I will also make sure that we keep some reading glasses in our boutique for your next visit. Even though Chelsea loved reading to you.

Once again, thank you for choosing the Waterstone Resort and Marina and for taking the time to write about us. We look forward to serving you again in the future.

Best regards,
R Potter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parsippany, New Jersey
Top Contributor
113 reviews 113 reviews
16 hotel reviews
Reviews in 54 cities Reviews in 54 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We found the Waterstone on hotels.com. We were warmly greeted by the valet and Jonathan at the front desk was friendly, accommodating and effortlessly had us in our room. The property recently underwent a multimillion dollar renovation and it's quite obvious once you enter the lobby. The restaurants have indoor and outdoor seating along the intercoastal. People arrive on their boats to dine and/or have drinks. Our water facing room was comfortable, equipped with a blackout shade to block the morning sun. The bathroom was clean and comfortable. My wife noticed several minor things that she brought to the manager's (Clint) attention. He politely addressed each and everyone without any attitude whatsoever. He apologized and told us to call him if there was anything he could do for us. Housekeeping was unobtrusive and efficient. The gym is small but more than adequate for my needs with several machines and free weights. Towels, oranges and water were available. The pool area was beautiful with comfortable lounges and umbrellas. It's very relaxing with wonderful views of the intercoastal water traffic. Pools towels are available as is beverage service. We had lunch outdoors at the poolside café with bar. One night we enjoyed dinner at their restaurant, Boca Landing. Gabriella was a delight with her warmth and suggestions. Allyson, the food and beverage manager stopped by to inquire how everything was. She also was warm and welcoming. Our stay was an overall enjoyable one and we look forward to returning.

Room Tip: Ask for views of the intercoastal/ocean.
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  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear Andy Z:

Thank you for your business and for your kind review! It is great to read that our team made a difference during your stay. We are thrilled to read that you enjoyed the resort. We look forward to serving you again in the future.

Regards,
R Potter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west palm beach, fl.
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Drove to Mizner Park area from Lake Worth for the afternoon and wanted to have lunch by the water. We stopped by the Waterstone Resort( formerly Bridge Hotel, I believe) and was pleasantly surprised by the complete redo by Double Tree /Hilton Hotels. It has been turned into an eye catching beautiful hotel. We had lunch on the outdoor terrace facing the intercoastal. It reminded me of why I live in Florida! Sunny day...under a large umbrella..blue skies and the beauty of the water. Service was great, prices reasonable and all in all...a pleasant afternoon lunch. I would not hesitate to go again or to stay there as all rooms have been completely redone I have been told. The top floor used to be called "Carmen's" and it was a show stopper for the views. The front desk told me that they will soon be offering holiday dinners with dancing.! I am so looking forward to enjoying the breathtaking views of the intercoastal on one side...and the ocean on the other! Million dollar views! Hope I get to attend one of their holiday events!

Stayed October 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear lvchickie:

Thank you for your visit and your comments. It is such an honor to receive such a review from a Top Contributor! I am thrilled to read that you enjoyed the resort and the beauty that Florida has to offers. Please come back soon as it was an honor to serve you.

Best regards,

R Potter and team.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We started our celebration trip in Nashville and by far this hotel made everything else feel like we were staying in 2 star accommodations. Right from the valet guy at our door before we had the vehicle in park to the friendly helpful bellman waiting to help with our massive amount of luggage, front desk was helpful and very welcoming, came from around the desk to point everything out. The description on the website does not do this hotel justice. Waking up to sunrise from our balcony to watching jelly fish floating up to the docks were a great surprise .Wish we had stayed our entire vacation at Waterstone Resort and Marina.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 1 week ago
Dear Deana S:

Thank you for making the Waterstone Resort and Marina a stop during your trip. We are delighted to read that you enjoyed the resort, the jelly fish and the service! We sincerely hope to have the honor of serving you in the future.

We hope you enjoy the rest of your vacation.

Best regards,

R Potter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

Address: 999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Boca Raton
#3 Romantic Hotel in Boca Raton
#8 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
Relax in style at Waterstone Resort & Marina Boca Raton - A DoubleTree by Hilton Hotel. Set on the Intracoastal Waterway just 300 yards from the beach. Hotel is located just minutes from downtown Boca restaurants and nightlife. Enjoy stylish guest rooms or suites with balconies available with spectacular views of the water. ... more   less 
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Also Known As:
Boca Raton Bridge Resort

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