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“Best Makeover of 2014!” 5 of 5 stars
Review of Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)   |  
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Family Fun Package
Ranked #4 of 26 hotels in Boca Raton
New York, United States
1 review
“Best Makeover of 2014!”
5 of 5 stars Reviewed yesterday NEW

I stayed at the Waterstone before it's makeover, and again for my mother's wedding last weekend - Wow!! I am admittedly a bit of a princess when it comes to accommodations, and this hotel/resort is absolutely wonderful. From the staff (request Sam as your waiter!!) to the new look and accommodations, it was an absolute pleasure to stay here. The food is delicious, the service is superb, and the makeover has made a world of a difference. I 100% will be going back and highly recommend staying here.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 people have reviewed this hotel

Traveler rating
    55
    20
    9
    5
    2
See reviews for
29
27
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Really nice hotel but the noise outside the balcony was frustrating until after 5pm. Other than that I would definitely stay again but would like to be notified prior to or given the option to reserve a hotel that's renovating. Great staff and the restaurant breakfast was outstanding!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, yesterday
Dear Brian D:

Thank you for choosing the Waterstone Resort and Marina! Thank you also for taking the time to share your experience with the Trip Advisor audience. We apologize for any inconvenience the work being performed on a section of our ballroom's roof may have caused. We are delighted to read that you enjoyed the resort otherwise.

We hope to have the opportunity to serve you again in the future.

Regards,
R Potter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davidson, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great hotel renovation. Great location. Loved watching boats go yachts go by. Great alternative to the over priced Boca Resort. New outdoor restaurant was beautiful. Wished hotels would not charge for parking rental cars but this seems to be a common thing now. $22/day is just a little over the top.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 2 days ago
Dear Paul Scott C:

Thank you for your business and for taking the time to share your experience with the Trip Advisor Audience. Thank you for the comments regarding the parking as well. Please keep in mind that our overnight parking is priced below area hotels. We do not charge a resort fee and have priced our overnight valet with the same principle in mind.

We hope to have the opportunity to serve you again in the future.

Best regards,
R Potter
Hotel Manager
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Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 days ago NEW

We had stayed in this hotel when it was still known as the Bridge Hotel. Since being taken over by Hilton, the rooms and common areas of the hotel are much improved. The outdoor restaurant is not as good as before for two reasons. First, there is no roof to protect in the event of rain, nor is there any windscreen to block the wind. There are no ceiling fans either, because there's no ceiling. The menu is far too limited and very expensive for what it is. The pool area is much as it was before. The single biggest change has been in the staff. With the exception of Story and Jonathan (these two guys were super) at the front desk, the staff turned out to be a big disappointment. Under the old management, everyone worked very hard to make the guest feel welcome, almost as if the hotel were their home. Now, the staff is rude, service is poor, and there is no sense of welcome. During the five days we spent this time, we just never did feel welcomed as Honored Guests. Based on this experience, we probably will not stay at this hotel again. It was just too great a disappointment.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 2 days ago
Dear hereje1944:

Thank you for your visit and for your comments! Please know that we are in the process of adding fans and expanding our coverage in our outdoor spaces at the Waterstone Bar and Grill. As of last Thursday we have substantially expanded our menu offerings in both restaurants. I sincerely apologize for any service challenges which you may have experienced during your stay and I will be sure to share your kind comments about Story and Jonathan at the Front Desk.

We hope you consider visiting again in the future.

Regards,
R Potter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Waterstone Resort was the not recommended choice for attendees at the athletic tournament we recently attended, but we were looking for a property that would be somewhat smaller and more personal. A friend told us about the Waterstone and said it was recently renovated, so we called to get more information. It only took one conversation with Manager Jennifer Graham to convince us that the Waterstone was a great option. She was terrific...and so was our stay.

The Waterstone is in a great location - right on the Intercoastal Waterway and a short walk from the beach (but the staff will happily shuttle you there - or anywhere else within a 3-mile radius - in a very cute golf cart), Speaking of the staff, they are absolutely terrific and have clearly been very well-trained in providing superior customer service.

The guest rooms are spacious and modern, with all the amenities one would expect to find at an upscale resort. The lobby is small but inviting, and although the dining options are somewhat limited, the food is very good and the menus are expanding. Indoor and outdoor seating are available, enabling guests to take advantage of good weather but avoid the heat and rain.

We had one small issue related to noise caused by a temporary construction project, and that gave us an opportunity to meet Ron Potter, the Director of Operations. Mr. Potter could not have been more kind in attending to our needs. He arranged for a change of rooms and went far beyond expectations to ensure our comfort.

We will definitely stay at the Waterstone again when our travels take us back to Boca!

Lee and Shirley

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 3 days ago
Dear Lee S:

Thank you for choosing the Waterstone Resort and Marina and for sharing your experience with the Trip Advisor audience. I also thank you for your patience while dealing with me during your visit. It certainly was a pleasure dealing with you and I thank you for your suggestions.

I will share your feedback with Jennifer and the rest of the team. Our team looks forward to serving you again when you return to the area! Thank you again.

Best regards,
Ron Potter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had to be down in Boca Raton for a concert so we thought we would make a long weekend of it, and I am so glad that my husband chose Waterstone - a recently made-over property that is literally steps away from the beaches of the East Coast of Florida.

The valet team is super friendly with waters chilling in a bucket on these hot summer days and towels for after your scenic, hot walks! Sure - it's a hefty fee of $22 per night but that's how things roll in Boca so don't complain. Just go with it! The place is so cool inside and out.

Checking in you feel as if you are in South Beach but then it gets better. They give you each a warm chocolate chip cookie! Oh my! Front desk staff act as if they truly care you are there.

Our room was super comfortable and clean with a nice water view of the intracoastal waterways. Made for some nice balcony sitting time - and the balcony is large enough to move around on.

We absolutely love the pool area, the outside sitting areas near the docks, the inside sitting areas with lots of activity (or you can find a little alcove to tuck away in and read quietly), and the restaurant. We enjoyed a wonderful breakfast one morning, then yummy appetizers a couple of nights with fantastic wine selections.

The managers are very present, the service staff overall is great (Gordon and Ozzie behind the bar made our night so very special - thank you).

Room Tip: Ask for a room facing the east side on the highest level possible, and I bet you will be able to see...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 3 days ago
Dear Beth B:

Thank you for your business and for taking the time to share your experience with the Trip Advisor audience! I am glad to read that you were able to enjoy the runner's station which we put out every morning to welcome back our guests who choose to enjoy the outdoors.

I am thrilled to read that you felt the staff was great and that you saw an engaged management team during your time with us. Please know that our $22 overnight parking fee is below what our neighboring hotels are charging.

On behalf of our entire team we would like to thank you for your business and we look forward to serving you again in the near future.

Best regards,
R Potter
Hotel Manager
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Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Waterstone for two days before our cruise left. The hotel made our vacation that much better. Everything in the hotel was extremely new. The pool and work out room more than met my expectations. When my room key stopped working the staff was super helpful and nice. One more thing, I highly suggest eating breakfast in their reasturant. I would definitely stay there again the next time I'm in town!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 3 days ago
Dear zachr5:

Thank you for choosing the Waterstone Resort and Marina! We are thrilled to read that you enjoyed our breakfast, pool deck and our lovely fitness center overlooking the pool and water. We sincerely apologize for the key challenge but I am glad that we are able to resolve it quickly.

We look forward to serving you again in the near future!

Best regards,
R Potter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

Address: 999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Boca Raton
#6 Romantic Hotel in Boca Raton
#11 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel 3.5*
Official Description (provided by the hotel):
Relax in style at Waterstone Resort & Marina Boca Raton - A DoubleTree by Hilton Hotel. Set on the Intracoastal Waterway just 300 yards from the beach. Hotel is located just minutes from downtown Boca restaurants and nightlife. Enjoy stylish guest rooms or suites with balconies available with spectacular views of the water. ... more   less 
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Also Known As:
Boca Raton Bridge Resort

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