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“Excellent addition to The Hilton family of hotels.” 5 of 5 stars
Review of Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)   |  
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Hotel amenities
Special Offer
Family Fun Package
Ranked #4 of 26 hotels in Boca Raton
Miami, Florida, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
30 helpful votes 30 helpful votes
“Excellent addition to The Hilton family of hotels.”
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel a couple of weeks ago. It was a perfect 5 star experience from beginning to end. Upon check in we were upgraded to a beautiful , new , and clean room on the 10th floor overlooking the neighboring Boca Beach Club and the beach. Every employee we came in contact with was polite, and showed a genuine interest to help or serve us from the valet young men to the maids in the hall ways. The person who checked us in was extremely polite, helpful and accommodating to our requests. Unfortunately I do not remember his name, he was around 50. I asked about the shuttle service to the beach and immediately Mitch jumped in and drove us in a new, luxury SUV. We ate at the pool restaurant, and both, service and food were excellent. The drinks are delicious too. Special mention to the pool concierge and the servers they all are constantly making sure the guests get what they need. It is a beautiful , clean and new resort and I can tell that the employees are proud and happy to work there. I am a Hilton Honor member and we noticed that they provide the same genuine service to everyone. I will be visiting again this weekend and am confident that it will be another unforgettable experience . In all The Waterstone Resort is in a solid 4 place among the Boca hotels and has the potential to be at the lead pretty soon.

Room Tip: All rooms have water view. Hi floors .
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 people have reviewed this hotel

Traveler rating
    45
    18
    9
    5
    2
See reviews for
23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Deerfield Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 days ago NEW

I didn't stayed at this hotel but I had lunch there. I was curious to try the place after they rebuilt it. I love the new atmosphere they gave to the patio and the pool side. Everything is new and clean. The food is good, not exceptional, but the location is amazing ! I need to try the brunch on Sundays! I will return !

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Top Contributor
65 reviews 65 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Recently renovated hotel has been modernized throughout. Great views of the water (inlet or shore) from most rooms. For dining on premise, the breakfast options were excellent - eggs benedict with smoked salmon was my favorite. As for dinner, stop with tapas as the entree options were disappointing and the service was slow even though there were few in the restaurant.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ormond Beach, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Poor, Over double charged for a two day stay. Hotel charges an addition $100.00 to room stay so I was charged $364.00 at time of arrival. Then when they check you out two days later they charge you again for what your really spend in my case $266.00. $364.00 charge stayed on hold on my checking account as I used debt card for over 7 days.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Recently stayed in upper floor room with water view. Clean room and pretty view. Balcony was nice. Being a hilton member, I didn't pay for valet parking which is a bit pricey so be prepared. Breakfast was good and service at restaurant was great. Nice location, beach is easy to get to.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 2 days ago
Dear chelep:

Thank you for your visit and for taking the time to share your experience with us! We are delighted to read that you enjoyed the resort, the restaurant team and breakfast. We are also thrilled that you enjoyed the beach.

We hope to have the opportunity top serve you again in the future.

Best regards,
R Potter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Nice staff, but poor placement of our room (per our honors profile). Room issues, but taken care of...MANY dogs in hotel...nothing against dogs, but, I left mine at home kennel, and not happy about hearing barking and squeaky toy noise ALL night!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 2 days ago
Dear David H:

Thank you for choosing the Waterstone Resort and Marina! Thank you also for your feedback . I am glad we were able to accommodate you with a room of your liking. I sincerely apologize for any disturbance which may have been created by a pet in a nearby room. We have a strict guideline which we ask our guests traveling with pets to observe. Unfortunately, in some cases we may find that some guests choose not to honor it. We will be more vigilant in the future when we have dogs in the hotel to ensure that guests traveling with pets are adhering to the guidelines.

Once again, I sincerely apologize for not delivering a flawless stay and we hope to serve you again in the future.

R Potter
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altamonte Springs, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We were welcomed by staff from the very beginning. I am a H Rewards member but wasn't placed on the H Rewards floor (?) No biggie, it didn't dent the trip. One day a conference let out as we were exiting, the accommodating staff recognized us as hotel guest and promptly retrieved our vehicle. The Concierge recommend the best of Boca Raton. We enjoyed our stay and will return here.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron P, Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review, 2 days ago
Dear Maria M:

Thank you for choosing the Waterstone Resort and Marina! Thank you also for taking the time to share your experience with us and the Trip Advisor audience. We apologize that we were not able to place you on the HHonors floor during your stay recent stay. Due to our high HHonor Members loyalty, we often exceed the number of rooms located on the HHonors floor. In those cases, we typically upgrade HHonor Guests to our Premium Level which was the case during your visit.

We apologize for any inconvenience this upgrade may have caused. We sincerely hope to have the opportunity to serve you again in the future.

Regards,
R Potter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

Address: 999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Boca Raton
#9 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel 3.5*
Official Description (provided by the hotel):
Relax in style at Waterstone Resort & Marina Boca Raton - A DoubleTree by Hilton Hotel. Set on the Intracoastal Waterway just 300 yards from the beach. Hotel is located just minutes from downtown Boca restaurants and nightlife. Enjoy stylish guest rooms or suites with balconies available with spectacular views of the water. ... more   less 
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Also Known As:
Boca Raton Bridge Resort

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