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“Overnight with an unexpected guest!” 3 of 5 stars
Review of Holiday Inn Express Boca Raton-West

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Holiday Inn Express Boca Raton-West
2.5 of 5 Hotel   |   8144 Glades Rd., Boca Raton, FL 33434   |  
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Ranked #20 of 26 Hotels in Boca Raton
Jacksonville, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Overnight with an unexpected guest!”
3 of 5 stars Reviewed March 24, 2014 via mobile

Booked by a ride buddy as we wee riding the next day in Delray Beach, chosen due to location and price. Lobby is clean and welcoming, breakfast area was clean and appeared roomy to accommodate people comfortably. Due to our early departure we could not experience the breakfast. Now onto the room. Clean or so it appeared! Beds were comfortable and AC was fine and actually not too noisy. Bathroom was well stocked with linens etc. We did not anticipate our unwelcome guest however......found a cockroach wondering along the floor, he was quickly dispatched. Another major problem was the failure of the U-Bend under the sink, it was leaking. We rang reception and asked if maintenance could sort it out. No maintenance was available and the 'manager' who did come up to check it simply stated ' Well I can't fix that......' And he was off, never to be heard of again.
Overall, functional and cost effective but let down by beasties and less than attentive service when problems were presented. Probably not stay there again, given the choice to be honest.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review, April 10, 2014
Dear Kopite0168,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you received service that was less than satisfactory. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you would give us a chance in the future to show you how great our hotel is.

Again, many thanks for the feedback and our apologies for the shortfalls.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Jackson
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 16, 2014

Found this hotel online. Read all the reviews and decided to book a 5 day stay. Well, this was a great choice. Extremely clean lobby, our room; king bed, clean and up to date on furnishings, The complimentary breakfast was quite good; eggs, breads, breakfast meat, cold cereals were good, and there was oatmeal. Also yogurt and bananas. The staff was very accomodating. Good location on Glades Road in Boca. I would definitely come back to this hotel. As a matter of fact, there were 2 couples that were staying for the entire month and they too, were very pleased.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPalmBeachSailor, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this review, February 18, 2014
So glad you took the time to respond. Thank you very much and we hope to see you again in the near future. Safe travels and hope to see you again some time soon.
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Rochester, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 26, 2014

Small-friendly hotel, exceptionally clean. Staff were friendly and helpful. The full breakfast was included and delicious Cost was moderate. Attention to details such as abundant towels, fine soaps and shampoos, made the experience even nicer. Atmosphere was quiet, bed very firm and comfortable.

Room Tip: Choose upstairs.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 24, 2014

I stayed here 3 weeks ago with my boss for 2 days. It was so bad he only stayed one night and drove back the next evening so he didn't have to stay again. My room was "ok" at best if you don't mind stains on the furniture and carpets. Also the AC unit was dated and could only make the room freezing cold or to warm and had poor humidity control. His room smelled like an ash tray and was told "you only booked a standard room and we have nothing else open" The "free breakfast" was laughable with a bunch of micro-waved garbage that didn't even taste good. The coffee wasn't even good!!! How do you mess up coffee!!!! I usually stay at the Hiltons in Boca but due to it being "in season" the rate was too high per out corp. policy at $240 per night. I go down that way once a month for 2-5 days and ill be booking my buddies couch rather than staying here again.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review, February 8, 2014
Dear Kris M,

Thank you for staying with us and leaving a review. We have sent you a private message to address your concerns further.

Kind Regards,

Pam G
Case Manager
IHGCare
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philadelphia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 20, 2014

Recently stayed here for several nights on a business/pleasure trip. Excellent location, friendly and helpful staff, clean comfortable room....and all at a very fair price. I would definitely stay here again on my next trip to Boca.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPalmBeachSailor, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this review, January 22, 2014
Thank you very much for taking the time to respond on Tripadvisor. We do appreciate your business and look forward to your return. Until next time, we wish you safe travels. Please do not hesitate to contact us directly if you need any further assistance.
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Greer, South Carolina
Top Contributor
111 reviews 111 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 14, 2014

We stayed here for a short visit to Boca. Everything was wonderful from check in to checkout. Love the cookies :) and lemon water! The breakfast buffet was above average- first time we ever saw a pancake machine! Alll staff were friendly and helpful. Will definitely stay here again!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPalmBeachSailor, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this review, January 15, 2014
Thank you very much for taking the time to respond. We do love the hotel and and are grateful for guests such as yourself. Please travel safely and we look forward to your next visit. Don't hesitate to contact us directly if you need any further assistance.
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Weston, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

Helpful and very friendly staff, clean facilities. very good place to stay. Safe location and quiet, convenient close to turnpike and few lies from I95, downtown. excellent parking facilities. Great stay.

Room Tip: deluxe room was great.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPalmBeachSailor, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this review, January 6, 2014
Thank you very much for taking the time to respond. Please feel free to contact us directly for any future reservations request. Glad you had a good stay and we do look forward to your next visit. We wish you safe travels and hope to see you soon.
Gratefully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Boca Raton-West

Address: 8144 Glades Rd., Boca Raton, FL 33434
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 26 Hotels in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Boca Raton-West 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Take a Video Tour of the hotel. Stay Smart at the Holiday Inn Express Boca Raton West. We offer: Free Express Start breakfast bar, Free local calls and Priority Club Rewards benefits. We are situated in west Boca Raton at the Lakeside Shopping Center. Just 2 miles from Town Center Mall and 2 miles from the Evert Tennis Academy. Only 1 block west of the Florida Turnpike. Visit Boca Raton, FL and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Boca Raton-West Hotel Boca Raton
Holiday Inn Boca Raton
Boca Raton Holiday Inn

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