We walked into a very pleasant open lobby which had what appeared to be brand new furniture and decor. The restaurant was part of the lobby. We had a very pleasant and fast check-in experience. At check-in, we were informed that the concierge loungel was closed on weekends but was available for sodas, water and some snacks. We were given a room on the 12th floor. We needed to use our room key in the elevator to access both our floor and the 11th floor, where the concierge lounge was. The room was ample with a king size bed and small sitting area. The sitting area had a very comfortable red couch and large ottoman. The bed was comfortable as well. The room looked tired and everything from the furniture to the curtains to the carpet looked old and outdated. The TV did not work properly; about 85% of the channels said "no signal" . The room had a small refrigerator but did not have a safe. I am not sure if it was the walls or the doors that were paper-thin, but we were able to hear all the conversations in the hall like if they were happening inside our room. We went to the concierge lounge right after dropping our bags in our room. I have been to Marriotts where the concierge lounge was closed on the weekends but where I was always able to grab a fresh cup of coffee, water, sodas and maybe some snacks. There was no coffee in the concierge lounge during the whole length of our stay. There were two small refrigerators: one full of soda cans and one full of water bottles. There were three small trays which contained bags of cheetos, bags of potato chips and cereal bars. I visited the concierge lounge several times during our stay and it appeared to have never been replenished. The refrigerators emptied out and on the second night: there were no waters and only a handful of soda cans left. The cereal bars were gone. There were still a few bags of potato chips and cheetos. The lounge is also in need of renovation, just like our room. Breakfast, which we always did at the hotel, was a very pleasant experience. The employee working the omelet station was very friendly and efficient. The buffet breakfast was delicious, very well stocked and had everything from the omelet station, to scrambled eggs, bacon, potatoes, cereals, pastried, pastries, milk, etc. Julio, our server, was also very friendly and efficient and always making sure we had enough coffee. The location of the hotel was great. It was in Boca Center, which contains several restaurants and stores. The hotel also has a very nice and cozy terrace in the back which overlooks into Boca Center.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valu8ed Guest,
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Thank you so very much for taking the time and sharing your feedback on your recent stay with us. We certainly do appreciate all that you did enjoy from our hotel and how the staff was accommodating and the food and beverage was up to your standards. We are always improving on our hotel product and our rooms are on top of our list but it is just as important that you found it clean and maintained which is a main priority for us.
I apologize for the lack of attention to detail in the Concierge lounge beverage and snacks as this should have been replenished throughout the days the lounge is not open. I have reveiwed these comments with our team so we can ensure all items are kept up to par. As far as coffee in the lounge, we will always have complimentary coffee available in our restaurant area and the lobby area for all our guests to enjoy. We don't usually provide the coffee in the lounge because we want the product to always stay fresh and hot for our guests and our associates have a better control on maintaining a high level of standard for our coffee drinkers.
We hope to have you back in the near future and we do appreciate your business!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.