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“A very nice surprise.” 4 of 5 stars
Review of BEST WESTERN PLUS University Inn

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BEST WESTERN PLUS University Inn
2.5 of 5 Motel   |   2700 North Federal Highway, Boca Raton, FL 33431   |  
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Ranked #13 of 26 Hotels in Boca Raton
Saint Augustine, Florida
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“A very nice surprise.”
4 of 5 stars Reviewed November 17, 2013

We visit our son and his family in Delray Beach, but his house is too small to accommodate us. So I looked to Trip Advisor for hotel advise and was happy to have found the Best Western Plus University Inn. We were warmly received even though the lobby was being remodeled and was really noisy. Our room was very nice and right off the garden entry. The room was totally redecorated except the toilet/tub area and that was fine. The bed was really comfortable and my husband enjoyed the included breakfast. The chair in the room looked really comfortable but had a very too many stains for me to enjoy. Please don't think the room was dirty because it wasn't. We liked it so much we are returning at Thanksgiving. You can't beat this quality for the price.

Room Tip: We were in room 104 which is right on the 1st floor behind the lobby. You walk through a garden are...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
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    59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Jacksonville, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2013

Our last-minute stay at this hotel was surprisingly delightful. My husband and I unexpectedly had to spend a night in Boca, and were looking for a good value in a convenient location (on Federal Hwy.). Although they were in the midst of remodeling and the lobby was under construction, the room was beautifully decorated and very clean, and the included breakfast the next day was scrumptious! All the employees were extremely friendly, warm, and accommodating.

When the renovations are complete, which should be soon, this hotel will be a lovely little gem in the normally high-priced Boca Raton area.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Venice, Florida
Top Contributor
92 reviews 92 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 12, 2013

We received a free evening at this hotel and for the most part it was great. The restaurant and the bar that is located in the hotel are both closed and currently not available to the customers. This fact was not pointed out on the web site when I booked the room. of the main reasons I chose this hotel was so we would not have to leave the property once we checked in. The room was fine and the service at the front desk was fine,I was just disappointed.

Room Tip: get one near pool
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SE Ga
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 29, 2013

Staff friendly, facility dated, room had dead centipedes, coffee maker dirty, toilet troubles (flushing), most problems promptly resolved, though should not have happened to begin with. for the price will chose a different location in the future. Breakfast was so-so. Pool was nice, daughter enjoyed it.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Ft Walton Beech, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 26, 2013

This was a building site - both in its appearance and the way it was run - the physical building site i could have lived with as you can see that it will get better However, the management and customer service was so poor it will not improve until the manager is removed and replaced with one who cares for building the business by excellence and not argument. I stay in BW hotels all the time, and this is the worst i have ever stayed at. However the room was up to standard.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review, October 28, 2013
David-

I would like to apologize from all the staff from not meeting your expectations. While our lobby is currently going through a renovation, that is no excuse for any disagreement you might have had with the manager.

Please know that we do take customer satisfaction very seriously, which is why you were upgraded to our deluxe room with complimentary snacks and bottled water.

We hope you allow us the chance to re-experience our hotel once the renovations are complete.
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Kissimmee, Florida
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 21, 2013

I have to say I don't normally stay in hotels where the room door opens to the outside, but the pic's on the internet looked appealing, the price was right and the location was perfect for us. First of all the outside rooms open to a tropical court yard. There are locked gates all the way around, so you feel safe and secure. The extra security really wasn't needed because it is a very nice area. The rooms were clean and roomy. Each room had a microwave, refrigerated, and coffee pot. A full breakfast was included. There were a couple little problems which the staff immediately took care of. No complaints. It is located between FAU and the beach. Just a short drive to either one. We would stay there again.

Room Tip: Don't pay extra for a deluxe room. There's no difference. Less walking with first floor room...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review, October 28, 2013
Thank you for staying with us. We are all glad you had a wonderful stay at the hotel, and hope to see you again in the future.
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Boston, Massachusetts
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 21, 2013

I booked a room for four nights to visit FAU and checked out after a few hours. Best Western has a high standard so I was a little disappointed when the bathroom in my otherwise very clean and updated room was run-down and dirty. I flushed the toilet within minutes of checking in and water spewed from the top of the tank. I notified the front desk and someone from maintenance was working on the toilet within minutes. The staff was very professional and prompt, which I appreciated, although after a long day of flying, I just wanted a room in which I could relax.

I went down to the pool and sunbathed for a while, and when I came back up to get in the shower, the shower head stalled, didn't release any water, then spewed out black gunk. I was horrified. I immediately packed my bags and notified the front desk that due to continuing plumbing issues and utterly disgusting shower water, I needed to leave immediately. A different woman was at the front desk and she was also very professional and courteous, she voided the remainder of my reservation charges but couldn't guarantee that I would be reimbursed for the check-in day. I was told I could speak with a manager later about the issue. As of this writing, the charge hasn't shown up on my credit card statement.

The staff was professional and courteous, but I don't recommend this hotel until the issues with plumbing are addressed and righted.

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review, October 28, 2013
Sarah-

Please accept our sincere apologies for the issues you encountered during your brief stay with us.

I am glad someone was able to address your toilet issue right away, but we are still working on understanding the shower issue. We have not been able to replicate the issue you experienced. I am truly sorry that it happened to you as we strive to make all our guest have the best stay as possible.

We hope you give us another opportunity to win you over.
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Additional Information about BEST WESTERN PLUS University Inn

Address: 2700 North Federal Highway, Boca Raton, FL 33431
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boca Raton
#12 Business Hotel in Boca Raton
#13 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Enjoy the tropical lifestyle in sunny Florida at the BEST WESTERN PLUS University Inn, located minutes to the area's favorite attractions, universities and business centers. Just minutes away, you will find the unspoiled beaches of Boca Raton for snorkeling, swimming, sport fishing and boating, the charming and unique atmosphere of Mizner Park, or golfing at one of the many beautiful and challenging golf courses. Each oversized well-appointed room features new pillow top queen and king sized beds, free high speed wired and wireless Internet access, cable TV with HBO®, iron/ironing board, microwave and refrigerator. Try one of our deluxe rooms with flat screen televisions and a complimentary snack. A complimentary shuttle to area beaches is available as well as a shuttle to the airport at a minimal charge. Guests will enjoy the free hot breakfast featuring "bacon and eggs" at either the beautiful palm breakfast room or our gorgeous landscaped patio. Relax by our extra large heated pool and heated spa, enjoy all the lush vegetation in our landscaped gardens, or do nothing. After all, it is your vacation. A friendly staff is ready to ensure a comfortable and memorable stay. Make a reservation today at the BEST WESTERN PLUS University Inn and experience Boca's Best Value. ... more   less 
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Also Known As:
Best Western Plus University Hotel Boca Raton
Best Western University Hotel
Best Western Boca Raton
Boca Raton Best Western

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